Global Client Service Lead - Commercial Insurance

WTW group; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

WTW is seeking a Lead Associate - Client Service and Delivery in Tampa, FL, to serve as the primary client, network, and market-facing contact for multinational US operations. You will coordinate with the global network to service US policies, ensure local compliance, and guide internal teams through midterm changes and audits.

The role requires strong knowledge of US commercial lines, exposure review, and relationships with market partners to negotiate terms and deliver superior programs for

Qualifications

• High School Diploma, plus three years of experience as a Commercial Lines Account Manager or related role.
• Experience using insurance agency management systems such as Applied Epic or similar software.
• Experience gathering and reviewing exposure and underwriting information for US commercial insurance products (GL, Property, Workers' Comp, Auto, Umbrella).
• Understanding of insurance business practices in LATAM region, based on LATAM clients or markets.
• Property & Casualty License in Florida.

Responsibilities

• Lead Associate - Client Service and Delivery with Willis Americas Administration Inc. in Tampa, FL.
• Serve as primary client, network, and market-facing contact for day-to-day service of large multinational clients with US operations.
• Coordinate with the WTW Global Network to process, invoice, deliver and service globally placed US policies on an assigned book.
• Provide guidance to network producing offices to ensure US clients' risk needs are met.
• Conduct program audits/reviews and identify potential coverage gaps.
• Gather and review exposure and underwriting information for new business and renewals.
• Negotiate terms with market partners for domestic placements and coordinate with Placement specialists when needed.
• Design and present client proposals and manage binding with market partners.
• Support post-bind deliverables such as Premium Finance quotes and policy documents.

Education

High School Diploma

Tools

Applied Epic

Job description

WTW is seeking a Lead Associate - Client Service and Delivery in Tampa, FL, to serve as the primary client, network, and market-facing contact for multinational US operations. You will coordinate with the global network to service US policies, ensure local compliance, and guide internal teams through midterm changes and audits.

The role requires strong knowledge of US commercial lines, exposure review, and relationships with market partners to negotiate terms and deliver superior programs for