Global Client Implementations Portfolio Lead

Gallagher Bassett; Rolling Meadows (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Benefits program

Career development

Collaborative culture

Job summary

Gallagher Bassett seeks a Portfolio Manager – Global Client Implementations and Enhancements to lead the end-to-end lifecycle of client implementations across regions. You will own the global portfolio and governance, drive prioritization, and coordinate with Client Services, Sales, and IT to align client needs with standard offerings and secure delivery success.

The role requires 5+ years in portfolio management, strong executive communication, and experience guiding cross-regional initiatives.

Qualifications

• Bachelor’s degree or higher in computer science, IT, business administration, or a related field.
• 5+ years in client implementations portfolio management or similar role.
• Experience engaging executives and global coordination across regions.
• Strong communication and stakeholder management skills.

Responsibilities

• Own and manage the consolidated global pipeline and portfolio of client implementations and enhancements.
• Drive cross-region consistency and document justified regional variations.
• Lead intake and demand evaluation across regions and clients for prioritization decisions.
• Translate client needs into high-level IT requirements and ensure smooth handoff to delivery teams.
• Prioritize work based on commitments, value, and capacity; drive from intake to closure.
• Lead recurring governance meetings and ensure follow-through with action owners.
• Provide concise executive reporting on portfolio health, milestones, and risks.
• Identify conflicts and facilitate trade-offs with escalation when needed.
• Drive continuous improvement based on lessons learned from deployments.

Skills

Portfolio management

Executive communication

Demand evaluation

Prioritization

Cross-functional collaboration

Education

Bachelor’s degree or higher in CS/IT/Business

Job description

Gallagher Bassett seeks a Portfolio Manager – Global Client Implementations and Enhancements to lead the end-to-end lifecycle of client implementations across regions. You will own the global portfolio and governance, drive prioritization, and coordinate with Client Services, Sales, and IT to align client needs with standard offerings and secure delivery success.

The role requires 5+ years in portfolio management, strong executive communication, and experience guiding cross-regional initiatives.