Global Catering Operations & Logistics Lead

United Airlines; Newark (NJ); On-site; USD 67,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Life insurance

Disability insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Job summary

United Airlines in Newark, New Jersey seeks a Supervisor, Catering Operations & Logistics to oversee vendor management, audits and the on-site catering activities that keep our operation compliant and efficient.

You will partner with airport teams, lead change initiatives, and drive cost control while maintaining safety standards to deliver exceptional service across our catering network.

Qualifications

• Bachelor's degree or 4 years of relevant work experience
• Business, Operations, Engineering or Related Fields
• Minimum 2 years equivalent or similar work experience
• Ability to work flexible schedule to cover operationally critical days of week and shifts
• Advanced skills in Microsoft Office suite
• Knowledge or use of AI (CoPilot, ChatGPT, Gemini)
• Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
• Proven track record to work independently, in controlled and uncontrolled operation environments, and in a team environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Responsibilities

• Oversee management of vendor action plans
• Identify issues, operational risks, quality of product, and areas of concern using performance data, daily walkthroughs and other sources of information
• Set expectations and goals with vendor to enable the consistent delivery of quality service and product
• Engage in troubleshooting and in the moment resolution with vendors in accomplishing goals and objectives
• Drive consistency in standard work and facilitate sharing of best practices with vendor partners
• Utilize performance data to drive insights and educate / support partners
• Conduct regular audits ensuring compliance with Catering Operations Business Manual, United Airlines Safety Standards, and other regulatory requirements
• Support investigations into safety incidents including corrective action planning
• Facilitate partnership with United Airlines Food Safety and operational safety teams
• Provide direct oversight of the day-to-day operation and conduct audits to ensure integrity of catering partner inventory management process and reporting
• Conduct spot checks evaluating inventory levels of galley equipment, food, and beverages
• Provide intelligence over key cost drivers or extraordinary cost drivers (e.g., equipment shortage, excessive oversight) as needed
• Provide direct support to catering partners on-site in the kitchens for new initiatives such as technology enhancements, changes to United’s performance management system, new process adoption, etc
• Partner with CSC and leadership teams to support change management and communication plans for initiatives
• Provide on-site support and monitoring of adoption and success for new initiatives
• Coordinate execution of new menu concepts and service enhancements
• Serve as a supporting liaison between Catering vendor and local airport personnel including Inflight, Airport Operations and other similar groups
• Support meetings, channels of communication and other forums for robust information sharing and planning at the local level
• Serve as point of escalation and support for Catering vendors
• Support recognition and excellence programs through recognition and commendation
• Serve as consultant and subject matter expert as needed providing guidance and advice to catering partners and local operating groups
• Regularly interfaces with field and CSC-based Catering leadership teams, to provide for adequate situational awareness and obtain support as needed

Skills

Advanced Microsoft Office

AI awareness

Planning & organizational skills

Written & oral communication

Flexibility in schedule

Independent工作能力

Education

Bachelor's degree or 4 years of relevant work experience

Tools

Microsoft Office Suite

Job description

United Airlines in Newark, New Jersey seeks a Supervisor, Catering Operations & Logistics to oversee vendor management, audits and the on-site catering activities that keep our operation compliant and efficient.

You will partner with airport teams, lead change initiatives, and drive cost control while maintaining safety standards to deliver exceptional service across our catering network.