Global Case Manager

Jobgether; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity offering

Remote work within the United States

Opportunity to scale immigration ops

Job summary

Jobgether seeks a Global Case Manager based in the United States to oversee end-to-end immigration matters for enterprise clients, ensuring compliant, timely outcomes across jurisdictions.

You will collaborate with HR, Global Mobility, Talent Acquisition, and Legal while coordinating external immigration partners and vendors to support a high-volume caseload of work permits, renewals, and permanent residency. The role emphasizes automation and scalable processes.

Qualifications

• 5+ years corporate immigration experience.
• Experience managing cases across multiple jurisdictions and visa types.
• Proven ability to meet SLAs and KPIs in enterprise programs.
• Experience coordinating external partners and vendors.
• Strong communication with HR, mobility, talent, and legal teams.
• Ability to manage competing deadlines and documentation requirements.
• Interest in scalable processes and automation.

Responsibilities

• Manage global immigration cases from initiation to completion across jurisdictions.
• Assess eligibility, develop case strategies, and communicate timelines.
• Serve as primary contact for client stakeholders and escalate as needed.
• Coordinate external immigration partners and ensure performance standards.
• Monitor regulatory changes and translate into practical guidance.
• Maintain accurate case records and audit-ready documentation.
• Identify workflow improvements and automation opportunities.

Skills

Corporate immigration experience

Multi-jurisdiction cases

SLA / KPI delivery

Stakeholder management

Communication skills

Analytical organization

Automation mindset

Tools

Case management platform

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Global Case Manager based in the United States. The Global Case Manager will oversee end-to-end global immigration matters for enterprise clients, ensuring accurate, compliant, and timely outcomes across multiple jurisdictions. This role manages a high-volume caseload covering work permits, business travel, renewals, and permanent residency, with accountability for contractual service-level agreements and key performance indicators. Acting as a trusted advisor, you will collaborate with client HR, Global Mobility, Talent Acquisition, and Legal teams while coordinating external immigration partners and vendors. You will provide eligibility assessments, case strategies, and realistic timelines while navigating changing immigration regulations across international markets. The position also offers the opportunity to improve operational workflows, strengthen documentation practices, and introduce automation to increase efficiency. This is a remote opportunity for an organized, proactive professional who thrives in a fast-paced, globally connected environment and wants to help build and scale an evolving immigration practice.

Accountabilities

• Manage global immigration cases from initiation through completion across multiple jurisdictions, ensuring compliance with contractual service-level agreements and agreed deadlines.
• Assess eligibility, develop case strategies, and communicate realistic processing timelines and requirements to clients and assignees.
• Serve as the primary point of contact for client stakeholders, including HR, Global Mobility, Talent Acquisition, and Legal teams, providing clear updates and resolving escalations.
• Coordinate external immigration network partners and service providers, monitoring their performance and ensuring adherence to established timelines, quality standards, and compliance requirements.
• Monitor legislative and regulatory changes across assigned jurisdictions and translate relevant developments into practical guidance for clients.
• Maintain accurate case records, documentation, milestones, and status updates within the designated case management platform to support compliance, transparency, and audit readiness.
• Manage competing priorities across a high-volume portfolio, proactively identifying risks, addressing delays, and keeping stakeholders informed of case progress.
• Identify and implement improvements to workflows, templates, and operational processes, including automation opportunities that reduce processing times and improve service delivery.
• Contribute to the development and continuous improvement of global immigration operations, helping establish scalable processes and consistent service standards.

Requirements

• At least 5 years of corporate immigration experience outside the United States, gained at an immigration law firm, service provider, or within an in-house corporate function.
• Hands-on experience managing immigration cases across multiple jurisdictions, including work permits and permanent residence applications.
• Proven ability to deliver against service-level agreements (SLAs) and key performance indicators (KPIs) within high-volume enterprise immigration programs.
• Experience coordinating and managing external immigration network partners, vendors, or service providers.
• Strong communication and stakeholder management skills, with the ability to work effectively with HR, Global Mobility, Talent Acquisition, and Legal teams, including under escalation pressure.
• Exceptional organizational skills and attention to detail, with the ability to manage concurrent cases, complex documentation requirements, and competing deadlines accurately.
• Strong problem-solving skills and the ability to work independently in a changing regulatory environment with evolving priorities.
• A proactive, improvement-oriented mindset and an interest in building scalable processes rather than relying exclusively on established procedures.
• In-depth knowledge of major enterprise immigration markets, such as the United Kingdom, Canada, Germany, India, Singapore, or Australia, is an advantage.
• Experience working on both the immigration service-provider and in-house global mobility sides is considered a plus.
• Familiarity with business traveler compliance, permit-expiry tracking programs, or the intersection of U.S. immigration with global assignments is beneficial.
• Additional language skills are an advantage.

Benefits

• Estimated base salary of $80,000–$110,000 per year.
• Equity offering as part of the compensation package.
• Full-time, remote work arrangement within the United States.
• Opportunity to contribute to the development and expansion of a global immigration practice.
• Exposure to complex, multi-jurisdictional immigration matters and enterprise-level client relationships.
• Opportunity to influence operational processes, improve service delivery, and support the adoption of automation in immigration case management.