Global Cargo Customer Services Operations Agent

Aloha Air Cargo; Honolulu (HI); On-site; USD 38,000 - 52,000; Full time

Job summary

Aloha Air Cargo in Honolulu, HI seeks a Customer Service Operations Agent to serve customers at the cargo counter and warehouse kiosk. The role requires coordinating with government agencies, handling charge transactions, and maintaining accuracy under pressure.

Training includes company-provided Customer Service, Hazmat awareness, and eight-hour DG training with a passing score. Opportunities exist for Full-time and Part-time roles with competitive compensation and benefits.

Qualifications

• Customer Service training provided by the company.
• Hazmat awareness, acceptance, handling, documentation & storage.
• Load room and/or international flights experience.
• DG Awareness training required; eight-hour course with 95% score.

Responsibilities

• Interact with customers daily at the cargo counter and warehouse kiosk.
• Coordinate with U.S. Customs and other government agencies as needed.
• Process charge transactions and ensure accuracy in documentation.

Skills

Customer service

Hazmat awareness

DG compliance

Load room

International flights

Job description

Aloha Air Cargo in Honolulu, HI seeks a Customer Service Operations Agent to serve customers at the cargo counter and warehouse kiosk. The role requires coordinating with government agencies, handling charge transactions, and maintaining accuracy under pressure.

Training includes company-provided Customer Service, Hazmat awareness, and eight-hour DG training with a passing score. Opportunities exist for Full-time and Part-time roles with competitive compensation and benefits.