Global Cabin Services Leader—Operational Excellence & People

inMy Jet; Cleveland (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Flexjet is seeking a Cabin Operations Manager to lead the Global Cabin Services team from our Cleveland, Ohio headquarters. This hands-on leadership role drives operational excellence, champions Flexjet's service philosophy, and ensures consistent delivery of premium hospitality standards for our Owners.

The role requires an aviation professional with strong leadership, sound judgment, and a passion for developing high-performing teams.

Qualifications

• Bachelor's degree or equivalent in aviation, hospitality, business, or related field.
• 4+ years of experience in cabin services, aviation operations, or luxury customer service.
• Experience leading front-line teams in a fast-paced environment.

Responsibilities

• Lead day-to-day operational management of the Global Cabin Services team.
• Provide operational oversight ensuring Cabin Servers are supported to perform duties safely and effectively.
• Act as primary operational escalation point for Cabin Servers and coordinate with Flight Operations, Crew Services, Training, Owner Experience, Safety, Standards and HR.
• Drive service excellence and maintain premium hospitality standards across the operation.
• Monitor operational readiness, staffing levels, and scheduling in partnership with Crew Services.
• Lead, coach and develop a high-performing Cabin Services team and foster accountability and collaboration.

Skills

Leadership

People management

Operational coordination

Customer service

Education

Bachelor's degree or equivalent

Aviation operations experience

Job description

Flexjet is seeking a Cabin Operations Manager to lead the Global Cabin Services team from our Cleveland, Ohio headquarters. This hands-on leadership role drives operational excellence, champions Flexjet's service philosophy, and ensures consistent delivery of premium hospitality standards for our Owners.

The role requires an aviation professional with strong leadership, sound judgment, and a passion for developing high-performing teams.