Global Broadcast Tech Support & Customer Success Specialist

Chyron; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Chyron is seeking a Technical Support Specialist to join the Customer Success Team, supporting broadcast and sports venue clients worldwide, from the Olympics to major events.

You will be the first point of contact for technical issues, diagnose and resolve problems, reproduce issues in a lab, work with internal teams to escalate, and maintain the knowledge base.

Travel 5–10% may be required; strong networking, Windows/Linux, SQL skills, and scripting are beneficial for success.

Qualifications

• Experience diagnosing, fixing and troubleshooting hardware and software issues.
• Skills in configuring/troubleshooting RAID arrays.
• Hands-on experience with system imaging software.
• Knowledge of basic Networking, TCP/IP and Windows file sharing.
• Experience setting up and maintaining Microsoft SQL and SQL Clustering.
• Technical knowledge of installing Windows Server, Windows variants and Linux CentOS.

Responsibilities

• Be the first point of contact for customers experiencing technical issues.
• Own reported issues and see them through to resolution.
• Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Reproduce customer issues in lab environment.
• Work cross functionally with internal teams to escalate and track unresolved issues.
• Communicate accurately, regularly and promptly with customers experiencing issues.
• Document root causes and steps to resolution issues through internal case-management system.
• Update and maintain our internal knowledgebase.

Skills

Hardware

RAID

Imaging

Networking

SQL

Windows/Linux

Customer service

Languages

Tools

Symantec Ghost

SQL Server

Job description

Chyron is seeking a Technical Support Specialist to join the Customer Success Team, supporting broadcast and sports venue clients worldwide, from the Olympics to major events.

You will be the first point of contact for technical issues, diagnose and resolve problems, reproduce issues in a lab, work with internal teams to escalate, and maintain the knowledge base.

Travel 5–10% may be required; strong networking, Windows/Linux, SQL skills, and scripting are beneficial for success.