Broadcast Tech Support Specialist - Travel-Ready & On-Site Expert

Experience Champaign Urbana; Champaign (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Experience Champaign Urbana is looking for a technical support professional to assist customers with technical setup, troubleshooting, and product-specific solutions. You will be responsible for owning customer issues until resolved and documenting solutions as technical notes. Ideal candidates will have technical knowledge of broadcast systems, customer service experience in a technical support environment, and necessary credentials for potential travel. Join us and make a difference in customer satisfaction!

Qualifications

• Technical knowledge of broadcast systems.
• Must possess a valid driver’s license and passport.
• Ability to travel as needed.

Responsibilities

• Assist Customers with technical setup questions and troubleshooting.
• Take ownership of customer issues through to resolution.
• Document knowledge in the form of technical notes and articles.

Skills

Customer service experience in a technical support environment

Excellent critical thinking

Troubleshooting and debugging skills

Focused and organized with attention to detail

Ability to work independently and as part of a team

Tools

OpenGear platform

Microsoft Office applications

Network switch familiarity/CCNA certified

Job description

Experience Champaign Urbana is looking for a technical support professional to assist customers with technical setup, troubleshooting, and product-specific solutions. You will be responsible for owning customer issues until resolved and documenting solutions as technical notes. Ideal candidates will have technical knowledge of broadcast systems, customer service experience in a technical support environment, and necessary credentials for potential travel. Join us and make a difference in customer satisfaction!