Global Brand Advocacy & Community Lead

Simpro Software; Miami (FL); Presencial; USD 60.000 - 100.000; Jornada completa

Descripción de la vacante

Simpro Software seeks a Brand Advocacy Specialist to support the development and execution of global customer advocacy programs across all Simpro Group brands. You will design programs that transform satisfaction into emotional loyalty and collaborate across teams to engage customers as advocates.

You will track advocacy activity, nurture communities, and help manage testimonials, referrals, and events, contributing to an organized, scalable advocacy strategy.

Formación

• 2+ years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS roles.
• Bachelor’s degree in Marketing, Communications, Business, or related field required.
• Interest in building advocacy or community programs that drive brand affinity.
• Familiarity with review platforms and reputation management strategies.
• Experience supporting events, webinars, or customer-facing programs.

Responsabilidades

• Support development, execution and maintenance of a global advocacy program across Simpro Group brands.
• Help design programs that turn customer satisfaction into emotional brand loyalty.
• Coordinate testimonials, case studies, referrals, events, and community initiatives.
• Track and report advocacy metrics including brand affinity, sentiment and engagement.
• Own the customer experience and collaborate with cross-functional teams to match customer voices with opportunities.

Conocimientos

Brand Advocacy

Community Marketing

Storytelling

B2B SaaS

Educación

Bachelor's degree in Marketing, Communications, Business

Descripción del empleo

Simpro Software seeks a Brand Advocacy Specialist to support the development and execution of global customer advocacy programs across all Simpro Group brands. You will design programs that transform satisfaction into emotional loyalty and collaborate across teams to engage customers as advocates.

You will track advocacy activity, nurture communities, and help manage testimonials, referrals, and events, contributing to an organized, scalable advocacy strategy.