Remote Customer Advocacy & Community Leader

Blackbaud; United States; Remote; USD 78,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote-flexible workforce

Wellness Programs

401(k) program with employer match

Flexible paid time off

Generous Parental Leave

Donations for Doers

Pet insurance, legal and identity保护

Tuition reimbursement program

Job summary

Blackbaud is seeking a Customer Advocacy Manager to evolve our customer advocacy ecosystem, building on Community and Champions programs to create scalable, signal-driven advocacy across the customer journey.

You will lead integration of community engagement, data, and AI-enabled capabilities to identify, engage, and activate customers who can share expertise, influence peers, and strengthen the social impact community.

Qualifications

• Deep experience leading and evolving a mature customer advocacy program within a SaaS organization.
• Experience building or managing an integrated advocacy ecosystem including communities, champions, references, and stories.
• Strong understanding of customer community strategy and engagement to identify and sustain advocates.
• Experience with AI-forward advocacy technology and using signals, data, automation for timely experiences.
• Track record of moving advocacy toward a coordinated, customer-centered model that benefits customers and the business.
• Strategic, cross-functional leadership with the ability to influence without direct authority.
• Data-informed program leadership with meaningful measures of engagement, health, and impact.
• Excellent relationship-building and communication skills with executives and teams.

Responsibilities

• Own and evolve the strategy for Blackbaud Community and the Champions program.
• Develop a signal-driven approach to advocacy using data, automation, and AI capabilities.
• Build scalable advocacy pathways for Champions, speakers, reviewers, references, and more.
• Create engaging community experiences through campaigns, groups, events, and peer connections.
• Shape an AI-forward advocacy tech ecosystem connecting platforms, data, and workflows.
• Build trusted relationships with advocates and create value for both customers and Blackbaud.
• Partner across Marketing, Customer Success, Sales, Product, and Events to embed advocacy into priorities.
• Establish governance and practices to simplify collaboration while protecting customer experience quality.
• Define and measure community health and engagement to demonstrate impact.

Skills

Advocacy strategy

Community engagement

Cross-functional leadership

AI-forward technology

Data-driven decision making

Relationship building

Communication skills

Strategic vision

Agile prioritization

Executive stakeholder management

Job description

Blackbaud is seeking a Customer Advocacy Manager to evolve our customer advocacy ecosystem, building on Community and Champions programs to create scalable, signal-driven advocacy across the customer journey.

You will lead integration of community engagement, data, and AI-enabled capabilities to identify, engage, and activate customers who can share expertise, influence peers, and strengthen the social impact community.