Global Brand Advocacy & Community Builder

Simpro Software; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Simpro Software seeks a Brand Advocacy Specialist to support global advocacy programs across its brands. You’ll help design programs that convert customer satisfaction into emotional brand loyalty and evolve customers into vocal brand champions.

You will track advocacy metrics, build virtual communities, and collaborate with Account Management to identify delighted customers for references, referrals and events. Own the customer experience across initiatives.

Qualifications

• 2+ years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS roles.
• Bachelor’s degree in Marketing, Communications, Business or related field.
• Interest in building advocacy or community programs that drive brand affinity.
• Familiarity with review platforms and reputation management strategies.
• Experience supporting events, webinars, or customer-facing programs.
• Strong relationship-building skills and comfort working with customers.
• Ability to collaborate cross-functionally and manage multiple stakeholders.
• Strong communication and storytelling instincts.
• Excellent organizational and project management skills.
• Proactive, curious, and eager to grow in a fast-paced environment.

Responsibilities

• Support the development, execution and maintenance of global advocacy programs across all Simpro Group brands.
• Help design programs that turn strong customer satisfaction into emotional brand loyalty.
• Contribute to building structured pathways for customers to evolve into vocal brand champions.
• Track and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement.
• Create, monitor and participate in brand- and industry-led virtual communities.
• Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking.
• Build and maintain a curated bench of customer advocates representing industries, regions, and use cases.
• Coordinate across teams to match the right customer voice with the right opportunity — references, referrals, media, and community engagements.
• Support recruitment and management of customer speakers and content for Simprosium, our annual customer event.
• Assist in managing and evolving our annual customer awards program.
• Identify creative ways to engage and celebrate customers, including video series, social amplification, gifting, and experiences.
• Own the customer experience.

Skills

Brand Advocacy

Community Management

Customer Marketing

Field Marketing

B2B SaaS

Education

Bachelor’s degree in Marketing/Communications/Business

Job description

Simpro Software seeks a Brand Advocacy Specialist to support global advocacy programs across its brands. You’ll help design programs that convert customer satisfaction into emotional brand loyalty and evolve customers into vocal brand champions.

You will track advocacy metrics, build virtual communities, and collaborate with Account Management to identify delighted customers for references, referrals and events. Own the customer experience across initiatives.