Customer Advocacy & Community Manager

Simpro Software; Miami (FL); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Simpro Software is seeking a Brand Advocacy professional to lead and scale our advocacy initiatives globally across all brands. You will help design programs that convert customer satisfaction into emotional loyalty and build pathways for customers to become vocal champions.

You’ll track advocacy, manage virtual communities, and collaborate with Account Management to leverage delighted customers for referrals, testimonials, and events such as Simprosium.

Qualifications

• 3–6 years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS roles.
• Bachelor’s degree in Marketing, Communications, Business, or related field required.
• Interest in building advocacy or community programs that drive brand affinity.
• Familiarity with review platforms and reputation management strategies.
• Experience supporting events, webinars, or customer-facing programs.
• Strong relationship-building skills and comfort working with customers.
• Ability to collaborate cross-functionally and manage multiple stakeholders.
• Strong communication and storytelling instincts.
• Excellent organizational and project management skills.
• Proactive, curious, and eager to grow in a fast-paced environment.

Responsibilities

• Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands.
• Help design programs that turn strong customer satisfaction into emotional brand loyalty.
• Contribute to building structured pathways for customers to evolve into vocal brand champions.
• Track and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement.
• Create, monitor and participate in brand- and industry-led virtual communities.
• Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking.
• Build and maintain a curated bench of customer advocates representing industries, regions, and use cases.
• Coordinate across teams to match the right customer voice with the right opportunity — references, referrals, media, and community engagements.
• Support recruitment and management of customer speakers and content for Simprosium, our annual customer event.
• Assist in managing and evolving our annual customer awards program.
• Identify creative ways to engage and celebrate customers, including video series, social amplification, gifting, and experiences
• Support the development of testimonials, referrals, advisory groups, case studies, and community initiatives
• Own the customer experience

Skills

Brand advocacy

Community marketing

Customer marketing

B2B SaaS

Storytelling

Relationship-building

Education

Bachelor's degree in Marketing/Communications

Job description

• Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands
• Help design programs that turn strong customer satisfaction into emotional brand loyalty
• Contribute to building structured pathways for customers to evolve into vocal brand champions
• Track and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement
• Create, monitor and participate in brand- and industry-led virtual communities
• Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking
• Build and maintain a curated bench of customer advocates representing industries, regions, and use cases
• Coordinate across teams to match the right customer voice with the right opportunity — references, referrals, media, and community engagements
• Support recruitment and management of customer speakers and content for Simprosium, our annual customer event
• Assist in managing and evolving our annual customer awards program
• Identify creative ways to engage and celebrate customers, including video series, social amplification, gifting, and experiences
• Support the development of testimonials, referrals, advisory groups, case studies, and community initiatives
• Own the customer experience

Job Context

What You’ll Do

• Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands
• Help design programs that turn strong customer satisfaction into emotional brand loyalty
• Contribute to building structured pathways for customers to evolve into vocal brand champions
• Track and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement
• Create, monitor and participate in brand- and industry-led virtual communities
• Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking
• Build and maintain a curated bench of customer advocates representing industries, regions, and use cases
• Coordinate across teams to match the right customer voice with the right opportunity — references, referrals, media, and community engagements
• Support recruitment and management of customer speakers and content for Simprosium, our annual customer event
• Assist in managing and evolving our annual customer awards program
• Identify creative ways to engage and celebrate customers, including video series, social amplification, gifting, and experiencesSupport the development of testimonials, referrals, advisory groups, case studies, and community initiatives
• Own the customer experience

What You’ll Need

• 3–6 years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS roles
• Bachelor’s degree in Marketing, Communications, Business, or related field required
• Interest in building advocacy or community programs that drive brand affinity
• Familiarity with review platforms and reputation management strategies
• Experience supporting events, webinars, or customer-facing programs
• Strong relationship-building skills and comfort working with customers
• Ability to collaborate cross-functionally and manage multiple stakeholders
• Strong communication and storytelling instincts
• Excellent organizational and project management skills
• Proactive, curious, and eager to grow in a fast-paced environment

This job description is not an exhaustive list of duties and may be amended at the discretion of Simpro Group.

Our Core Values

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.