Global Billing Ops Manager — Scale, Automate & Optimize

Front Door Defense; Boston (MA); On-site; USD 92,000 - 137,500; Full time

Benefits offered by this job

Incentive pay

Equity

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Job summary

Recorded Future is seeking a Manager of Global Billing Operations to lead and scale billing across a global customer base from our Boston office. You will translate complex SaaS contracts into accurate billing outcomes, oversee collections, and ensure audit-ready processes with a focus on automation and continuous improvement.

The role requires working from the Boston office at least 2 days per week and collaborating with RevOps, Deal Desk, Sales, and Finance to align billing with business

Qualifications

• 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology.
• 3+ years of people management experience.
• Strong Order to Cash experience.
• Experience with NetSuite and Salesforce.
• Deep understanding of billing processes, invoicing structures, and collections workflows.
• Experience with automation, AI, or process improvement initiatives.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies.
• Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery.
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact.
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions.
• Lead collections processes, including AR aging, follow-ups, and dispute resolution.
• Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness.
• Ensure timely and accurate cash application and reconciliation.

Skills

Billing operations

People management

Order to Cash

Automation

Analytics

Communication

Tools

NetSuite

Salesforce

Job description

Recorded Future is seeking a Manager of Global Billing Operations to lead and scale billing across a global customer base from our Boston office. You will translate complex SaaS contracts into accurate billing outcomes, oversee collections, and ensure audit-ready processes with a focus on automation and continuous improvement.

The role requires working from the Boston office at least 2 days per week and collaborating with RevOps, Deal Desk, Sales, and Finance to align billing with business