Manager, Billing & Revenue Operations

Recorded Future; Boston (MA); Hybrid; USD 108,000 - 162,000; Full time

Benefits offered by this job

Incentive compensation

Equity

Health insurance

401K

Job summary

Recorded Future is seeking an experienced Manager, Revenue & Billing Operations to lead and scale billing and revenue accounting for a global customer base. The role focuses on turning complex SaaS contracts into accurate, timely billing and revenue outcomes while overseeing collections.

You will partner with RevOps, Deal Desk, Sales and Finance to ensure scalable, audit-ready processes, with emphasis on automation and cross-functional alignment. Hybrid work from Boston, MA two days per week.

Qualifications

• 7+ years of experience in billing operations, revenue accounting, or finance operations, preferably in SaaS or technology.
• 3+ years of people management experience or team leadership experience.
• Strong Order to Cash & Revenue Accounting experience.
• Strong experience with NetSuite and Salesforce.
• Experience with automation, AI, or process improvement initiatives.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms and booking policies.
• Manage end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery.
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact.
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions.
• Lead collections processes, including AR aging, follow-ups, and dispute resolution.
• Monitor and drive performance against key metrics such as DSO, past-due balances, and collection effectiveness.
• Ensure timely and accurate cash application and reconciliation.
• Lead and own month-end close activities, including preparation and review of journal entries, balance sheet reconciliations, and revenue flux commentary.

Skills

Billing operations

Revenue accounting

People management

Order to Cash

NetSuite

Salesforce

Automation / AI

Analytical skills

Communication

Tools

NetSuite

Salesforce

Job description

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Recorded Future is seeking an experienced Manager, Revenue & Billing Operations to lead and scale our billing and revenue accounting processes across a global customer base. This hybrid role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing and revenue outcomes, while also overseeing collections and ensuring efficient cash realization.

You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure processes are scalable, audit-ready, and aligned with business growth. This role requires a balance of hands‑on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross‑functional alignment.

This role requires working from the Recorded Future office in Boston, MA at least 2 days per week, with additional team and company events/onsite meetings as needed.

What You'll Do:

Billing Operations & Collections

• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
• Manage the end‑to‑end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions
• Lead collections processes, including AR aging, follow‑ups, and dispute resolution
• Monitor and drive performance against key metrics such as DSO, past‑due balances, and collection effectiveness
• Ensure timely and accurate cash application and reconciliation

Revenue Accounting

• Lead and own month‑end close activities, including preparation and review of journal entries, balance sheet reconciliations, and revenue flux commentary
• Perform and review contract analyses under ASC 606, including assessment of performance obligations, variable consideration, SSP allocation, and pricing changes
• Stay current on ASC 606/IFRS15 and related US GAAP authoritative literature; perform and document technical accounting research as needed
• Serve as the primary billing‑to‑revenue liaison, ensuring contract setup and billing schedules align with recognition requirements and downstream reporting
• Act as a key escalation resource for revenue accounting, process, and deal‑related issues across the Company's products, pricing, and non‑routine transactions
• Support annual SSP analysis and allocation for multi‑element arrangements in partnership with the Director of Revenue Accounting
• Manage deal review and pre‑booking validation by flagging billing structures that may impact revenue recognition outcomes

Process Ownership & Optimization

• Own and continuously improve billing, AR, and Revenue processes to drive scalability and efficiency
• Identify and implement automation opportunities across systems and workflows
• Standardize processes across regions, entities, and customer segments

Controls, Compliance & Audit

• Ensure billing, AR, and Revenue processes are SOX‑compliant and audit‑ready
• Own execution and documentation of key billing and AR controls
• Support external audits, including documentation, walkthroughs, and issue resolution
• Maintain compliance with global tax, invoicing, and regulatory requirements
• Lead, mentor, and develop a high‑performing team
• Establish clear goals, priorities, and performance expectations
• Drive a culture of accountability, continuous improvement, and customer focus

What You'll Bring:

Required Qualifications

• 7+ years of experience in billing operations, revenue accounting, or finance operations, preferably in SaaS or technology
• 3+ years of people management experience or team leadership experience
• Strong Order to Cash & Revenue Accounting experience
• Strong experience with NetSuite and Salesforce
• Experience with automation, AI, or process improvement initiatives
• Strong analytical, problem‑solving, and communication skills

Preferred Qualifications

• Experience with marketplace billing (AWS, Azure) and third‑party invoicing tools (e.g., Coupa, Ariba)
• Exposure to Government portal WAAF, including tax and multi‑entity environments

The base salary range for this full‑time position is $108,000-$162,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job‑related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Recorded Future maintains a drug‑free workplace.