Global B2B Collections Specialist - Incentive Eligible

Global Payments Inc.; Cincinnati (OH); On-site; USD 24,796 - 38,572; Full time

Job summary

Global Payments Inc. is seeking a Collections Associate (B2B) to join our Finance Shared Services team in Cincinnati. You will connect with customers to resolve past-due accounts and help them find payment solutions, while supporting billing and settlement inquiries.

The role emphasizes customer service, accuracy, and teamwork as you monitor balances, process payments, and keep records up to date. Previous collections experience is preferred, with strong communication skills.

Qualifications

• High school diploma or GED required.
• 1. Prior collections experience.
• 2. Business-to-business (B2B) experience desired.
• 3. Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred.
• 4. Great verbal and written communication skills.
• 5. Intermediate computer navigation and operation skills.
• 6. Ability to work independently and in a team environment.
• 7. Demonstrate effective people skills and sensitivities when dealing with others.

Responsibilities

• Connect with customers to resolve past-due accounts via phone calls, emails, and other outreach methods, while working together to find payment solutions that fit their needs.
• Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.
• Assist customers with billing and settlement questions, providing a positive experience and timely resolution.
• Track and share updates on account statuses and payment progress.
• Partner with teammates and support other accounting-related activities when needed.
• Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.
• Maintain accurate customer records and ensure information stays current and organized.
• Process customer payments accurately and efficiently.
• Record payment activity and account updates in the appropriate systems and reports.
• Jump in on additional projects and responsibilities as needed.

Skills

Prior collections experience

B2B experience

Verbal and written communication

Independent and team work

People skills

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Billing/Collections software

Job description

Global Payments Inc. is seeking a Collections Associate (B2B) to join our Finance Shared Services team in Cincinnati. You will connect with customers to resolve past-due accounts and help them find payment solutions, while supporting billing and settlement inquiries.

The role emphasizes customer service, accuracy, and teamwork as you monitor balances, process payments, and keep records up to date. Previous collections experience is preferred, with strong communication skills.