Global Aviation Customer Success & Programs Manager

Safran; Irving (TX); On-site; USD 110,000 - 165,000; Full time

Job summary

SAFRAN Aircraft Engines seeks a Customer Support and Program Manager to lead international client relationships, drive revenue and profitability, and oversee contract execution from setup to cash collection. You will coordinate with cross-functional teams to ensure on-time delivery and maintain P&L oversight.

Required is a minimum of 5 years in an international customer-management role, strong PM skills, and fluency in English and French.

Qualifications

• Minimum 5 years of international customer management experience.
• Excellent project management with end-to-end delivery.
• Strong relationship building and client communication.
• Highly organized, autonomous, and deadline-driven.
• Bachelor’s degree BAC+5 in Engineering or Business Administration.
• Fluent in English and French.

Responsibilities

• Manage relationships with international clients as primary contact.
• Drive revenue growth and profitability, and ensure timely cash collections.
• Oversee contract financial performance and P&L.
• Coordinate with cross-functional teams for contract delivery.
• Identify growth opportunities within accounts and upsell with sales.
• Analyze customer feedback to drive improvements in strategies and portolio profitability.

Skills

Customer relationship management

Project management

Interpersonal communication

Time management

Problem solving

Presentations

Management software

Education

Bachelor’s degree (BAC+5) in Engineering or Business Administration

Tools

CRM software

Project management tools

Job description

SAFRAN Aircraft Engines seeks a Customer Support and Program Manager to lead international client relationships, drive revenue and profitability, and oversee contract execution from setup to cash collection. You will coordinate with cross-functional teams to ensure on-time delivery and maintain P&L oversight.

Required is a minimum of 5 years in an international customer-management role, strong PM skills, and fluency in English and French.