Customer Support Project Manager (H/F) - SAFRAN TEST CELLS, INC.

AEROCONTACT; New Brighton (MN); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in aerospace and defense is seeking a Customer Support Project Manager to lead aftermarket projects. This role involves managing complex projects, ensuring effective communication between customers and internal teams, and overseeing financial and contract management. The ideal candidate will possess strong organizational skills and a passion for delivering exceptional customer service. Join a forward-thinking team dedicated to innovation and excellence, and contribute to creating a safer and more sustainable world. If you thrive in a fast-paced environment and are ready to make an impact, this opportunity is for you.

Qualifications

• Bachelor's degree in Engineering or related field preferred.
• 2+ years' experience in project management or customer service.

Responsibilities

• Manage aftermarket orders and coordinate communication between stakeholders.
• Oversee financial management and handle multiple projects simultaneously.

Skills

Project Management

Customer Service

Communication Skills

Contract Management

Organizational Skills

Education

Bachelor's degree in Engineering

High School diploma or GED

Tools

Microsoft Project

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

JIRA

Job description

Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

The Customer Support Project Manager is responsible for oversight of Safran Test Cells' aftermarket projects, including, but not limited to upgrades, repairs, parts, onsite/remote support, maintenance, and warranty projects. The CS Project Manager will contribute to team efforts by handling all local issues at foreign and US installations and coordinating the communication between the Customer, Safran Test Cells' staff, vendors, sub-contractors, and installation personnel. They will oversee financial and contract management, and handle multiple projects, support contracts, and warranty simultaneously.

Essential Duties and Responsibilities:

1. Responsible for managing the delivery of aftermarket orders, including upgrades, repairs, parts, onsite/remote support, maintenance, and warranty projects, and other Customer Support related duties.
2. Responsible for the coordination and communications between the Customer, Safran Test Cells' staff, vendors, sub-contractors, installation personnel and any other personnel or firms involved in building, installing, and commissioning the Project.
3. Responsible for financial management with support from the Finance Department, contract management, and customer relations throughout the Project implementation.
4. Assist in handling all local issues at foreign and US installations, including housing and local transportation for Safran Test Cells personnel, local procurement, and local office management.
5. Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures.
6. Responsible for issuing Purchase Order Requisitions and developing Contract Change Requests and Registers.
7. Responsible for issuing Customer Invoice Requisitions.
8. Actively participate in design reviews and other internal and external meetings as required.
9. The PM will be assigned multiple projects and be expected to manage them on a daily basis.
10. Travel to customer site may be required throughout the project.
11. Follow and improve Customer Support Quality management procedures, work instructions, and forms.
12. Collect, compile records, including gathering data, and prepare standard and custom reports with information necessary for decision making.
13. Identifying and managing quality escapes to closure with JIRA.
14. Supporting the Sales and Quoting team with identifying opportunities and preparing quotes.

Education/Experience:

1. Bachelor's degree in Engineering, Architecture, Project Management or related field preferred.
2. 2+ years' work experience in a position related to project management and/or customer service.
3. High School diploma or GED required.
4. Prior project management experience in the aero engine test cell business is highly desirable.

Qualifications:

1. Demonstrated success managing multiple, complex, fast-paced projects involving multiple internal and external stakeholders.
2. Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive customer service experience.
3. Demonstrate accuracy and thoroughness; actively seek opportunities to improve and promote quality and monitors own work to ensure quality is met.
4. Demonstrated excellent contract and vendor management skills.
5. Solid organizational skills with the ability to manage multiple competing priorities in a fast-paced environment with close attention to detail.
6. Strong knowledge in the use of standard Microsoft programs including Microsoft Project, Word, PowerPoint, Excel, and Outlook.
7. Ability to integrate project management knowledge areas including project scope, quality, time, cost, communication, and risk management.
8. Demonstrated ability to manage multiple activities in various stages of completion.
9. Provide the reactivity required of a support organization, which may include working extended hours or hours outside of core business hours to resolve customer issues and assure customer satisfaction.