Americas and Lessors Customer Support and Program Manager

Safran; Irving (TX); On-site; USD 110,000 - 165,000; Full time

Job summary

SAFRAN Aircraft Engines seeks a Customer Support and Program Manager to lead international client relationships, drive revenue and profitability, and oversee contract execution from setup to cash collection. You will coordinate with cross-functional teams to ensure on-time delivery and maintain P&L oversight.

Required is a minimum of 5 years in an international customer-management role, strong PM skills, and fluency in English and French.

Qualifications

• Minimum 5 years of international customer management experience.
• Excellent project management with end-to-end delivery.
• Strong relationship building and client communication.
• Highly organized, autonomous, and deadline-driven.
• Bachelor’s degree BAC+5 in Engineering or Business Administration.
• Fluent in English and French.

Responsibilities

• Manage relationships with international clients as primary contact.
• Drive revenue growth and profitability, and ensure timely cash collections.
• Oversee contract financial performance and P&L.
• Coordinate with cross-functional teams for contract delivery.
• Identify growth opportunities within accounts and upsell with sales.
• Analyze customer feedback to drive improvements in strategies and portolio profitability.

Skills

Customer relationship management

Project management

Interpersonal communication

Time management

Problem solving

Presentations

Management software

Education

Bachelor’s degree (BAC+5) in Engineering or Business Administration

Tools

CRM software

Project management tools

Job description

SAFRAN Aircraft Engines is currently seeking a skilled and enthusiastic professional to join our team as Customer Support and Program Manager. In this role, you will be responsible for ensuring excellent customer satisfaction and managing various CFM programs to enhance our customer support and services and our contracts profitability.

At SAFRAN Aircraft Engines, we pride ourselves on our global presence and commitment to delivering customer experiences. As a Customer Support and Program Manager, you will play a crucial role in managing complex projects and fostering strong relationships with a strategic customer in the Americas and Lessors Customers support teams.

Key Responsibilities:

1. Develop and maintain positive and proactive relationship with our international clientele, serving as their primary point of contact throughout their journey with us.
2. Achieve key economic objectives, including driving revenue growth, increasing profitability and ensuring timely cash collections.
3. Leverage financial acumen and strategic thinking to implement effective measures that positively affect the customer's contract financial performance.
4. Collaborate with cross-functional teams to ensure seamless contracts management and delivery, meeting and exceeding client expectations.
5. Utilize your exceptional project management skills to oversee the entire P&L, from contract flow-down to successful execution, including the engine's maintenance with CFM shops.
6. Identify opportunities for growth and upselling within existing accounts (including clawback), working closely with the sales team to maximize business potential.
7. Regularly analyze customer feedback and trends to identify areas for improvement and implement effective solutions.
8. Stay up-to-date with industry trends and best practices, and provide innovative ideas to enhance the customer's contract management, strategies and portfolio profitability.

Key skills and traits:

1. Proven experience of minimum 5 years as a Customer Manager or similar role in an international environment, with deep passion for aviation industry.
2. Excellent project management skills, with a track record of successfully managing complex projects from start to finish.
3. Strong ability to build and maintain relationships with clients, demonstrating exceptional interpersonal and communication skills, with appetite for business trips.
4. Highly organized and detail-oriented, with the ability to prioritize tasks effectively and meet deadlines, in high autonomy.
5. Demonstrated problem-solving and analytical skills, with the ability to think creatively and deliver effective solutions.
6. Proficiency in utilizing management software and other relevant tools to track customer interactions and manage projects.
7. Excellent presentation and persuasion skills.
8. Bachelor's degree (BAC+5) in Engineering, Business Administration or a related field.
9. Proficient in both English and French.

Join our vibrant team and become an integral part of our global success story. We offer a friendly and collaborative work environment that encourages personal and professional growth. In addition, you will have the opportunity to work with a diverse range of international clients and contribute to the enhancement of our customer management strategies.