Global Assistance Coordinator — Remote-Eligible Customer Care

img; United States; À distance; USD 35 000 - 40 000; Plein temps

Avantages offerts par ce poste

Monthly performance bonus up to 30% of

Comprehensive Benefits package (Health

401k Plan with company match

Paid Time Off

Free Employee Parking

Casual Dress Environment

Tuition Reimbursement Plan

Résumé du poste

IMG, a leading international medical insurance company, is seeking a Customer Service Representative (Assistance Coordinator) to deliver excellent service for inbound and outbound inquiries.

The role starts in-office in Indianapolis with potential transition to remote after training; base pay $17.00 per hour and a monthly performance bonus plan; shifts run from 8:00 am to 9:00 pm with some holidays. Eligible applicants must be legally authorized to work in the United States.

Qualifications

• 1 year of experience in a customer service role analyzing and solving internal and external customer issues.
• Basic level of proficiency in Microsoft Office Suite software.
• Professional interpersonal, written, and oral communication skills.
• Demonstrated ability to multi-task - navigate systems on dual monitors and type while on a call.
• Global geographical and cultural awareness.
• Self-motivated with proven ability to maintain positive attitude.
• Strong stress management and ability to work in a fast-paced environment.
• Analytical and problem-solving skills.

Responsabilités

• Answer and address a high volume of inbound communication (phone, email, online chat, etc.) in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA compliance.
• Provide professional and courteous outbound communication as instructed.
• Document contact outcomes in customer relationship management tool.
• Availability to work some holidays and weekend days. Job may require flexible scheduling to grow in the company.
• Mentoring and helping new employees when asked.
• Assist in special projects or tasks as needed.

Connaissances

Customer service

Communication

Multi-tasking

Attention to detail

Problem-solving

Teamwork

Cultural awareness

Outils

Microsoft Office Suite

Description du poste

IMG, a leading international medical insurance company, is seeking a Customer Service Representative (Assistance Coordinator) to deliver excellent service for inbound and outbound inquiries.

The role starts in-office in Indianapolis with potential transition to remote after training; base pay $17.00 per hour and a monthly performance bonus plan; shifts run from 8:00 am to 9:00 pm with some holidays. Eligible applicants must be legally authorized to work in the United States.