Global Assist Specialist

Alston & Bird; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Alston & Bird is seeking a Global Assist Specialist to deliver top-echelon support to employees and clients, with a strong emphasis on organization and professional communication across a wide range of tasks.

The role involves document creation and revision, proofreading, formatting conversions, and legal-style redlining. It requires attention to grammar, punctuation, and style across diverse deliverables performed remotely on a Thursday-to-weekend shift.

Qualifications

• Four years of high school equivalent required; further education preferred.
• Associates or bachelor’s degree not required but preferred.
• 2–5 years of experience in a related environment.

Responsibilities

• Providing professional, courteous service to employees and clients.
• Creating and revising documents, proofreading for grammar, punctuation and spelling.
• Converting documents to/from various formats, including PDF to Word.
• Generating Table of Contents and/or Table of Authorities.
• Transcribing audio using Philips SpeechExec.
• Producing flow charts, tables, spreadsheets, and presentations.
• Manage assigned tasks in Ivanti ITSM as directed by Workflow Coordinator.
• Notary Services as needed.

Skills

Organization

Communication

Client service

Multitasking

Attention to detail

Adaptability

MS Office

Firm technologies

Education

Associates or bachelor's degree preferred

Tools

Ivanti ITSM

Litera Compare

DocXtools

Philips SpeechExec

Job description

JOB DESCRIPTION

As a Global Assist Specialist, you will be part of a team that delivers TOP ECHELON support to A&B employees and its clients. Candidates who apply should be eager to develop and apply the highest standards of excellence, must be highly organized and be attentive to detail on all assigned tasks.

Candidates will be working with a wide spectrum of individuals and is expected to maintain open and professional communication. Candidates must demonstrate flexibility in their work schedule to meet the needs of the department when additional support for projects and/or overtime is required.

The hours of this remote position will be Thursdays from 12:30 p.m. to 10:00 p.m. and Saturdays and Sundays from 7:00 a.m. to 5:30 p.m. This schedule is subject to change based on the operating needs of the firm.

ESSENTIAL DUTIES

• Providing professional, courteous, and helpful service to A&B employees and its clients.
• Creating and revising documents, which includes proofing work to ensure there are no grammar, punctuation or spelling errors.
• Converting documents to/from various formats.
• PDF to Word conversions, which includes formatting and applying styles using DocXtools.
• Generating Table of Contents and/or Table of Authorities.
• Transcribing various formats of audio files utilizing the Philips SpeechExec software.
• Generating document comparisons with the use of Litera Compare.
• Proofreading documents and apply redlining to suggested changes.
• Editing documents using track changes.
• Inserting cross-references and marking defined terms in documents.
• Applying bates labels, headers and footers, and bookmarks to PDFs.
• Preparing mail merge letters/labels and other documents.
• Producing flow charts, tables, spreadsheets, and presentations.
• Duplicating and creating CDs/DVDs/thumb drives and labels as needed (i.e., portable storage requests).
• Manage assigned tasks in Ivanti ITSM as directed by the Workflow Coordinator.
• Log and assign incoming work in Ivanti ITSM during the Workflow Coordinator’s absence.
• Notary Services as needed.

SKILLS NEEDED TO BE SUCCESSFUL

• Exceptional organization and time management.
• Effective and courteous communication across all levels.
• Strong commitment to client service and team collaboration.
• Ability to prioritize and manage multiple deadlines efficiently in a fast-paced environment.
• High level of clerical accuracy and attention to detail.
• Adaptability to changing priorities and workflow demands.
• Work rapidly and accurately to produce high-quality deliverables.
• Advanced proficiency in Microsoft Office and firm technologies.

EDUCATION & EXPERIENCE

• Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school.
• Associates or bachelor’s degree is not required but preferred.
• 2-5 years of experience in a related environment.

EQUAL OPPORTUNITY EMPLOYER

Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned, and requirements may vary from time to time.

Professional business references and a background screening will be required for all final applicants selected for a position.

If you need assistance or an accommodation due to a disability you may contact [e-mail].