Global AR Credit & Collections Specialist

Ingram-Content-Group; La Vergne (TN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical/Prescription plans from day 1

HSA

Vision and Dental

401K match

Wellness program with onsite gym

Tuition reimbursement

Volunteer opportunities and United Way

Casual dress code

Job summary

Ingram Content Group in Tennessee is seeking a Credit Representative to establish and support accounts receivable related Credit/Collection functions for Ingram Content Group. You’ll ensure efficiency, accuracy and timely processing of transactions including order release, AR collections, credit processing, and reconciliation for assigned accounts.

The role supports existing Credit Representatives with managing AR portfolios (AU/UK), customer issues, order releases, etc., during outages, and

Qualifications

• High school diploma or equivalent and/or Bachelor’s degree with related experience.
• 2 years of credit/collections or Ingram Customer Care experience.
• 1 year of customer communications by phone and email (MS Outlook).
• 1 year creating spreadsheets in Excel with basic formulas.

Responsibilities

• Manages accounts receivable for active Ingram customers and assigns daily order release.
• Contacts customers after review when credit limits or past-due balances affect orders.
• Evaluates records and suggests payment plans based on history and relationship length.
• Accesses CyberSource, Web-Admin, Oracle, and JIRA-Credit systems for research.
• Interacts with Client Services, Sales, AP, AU/UK offices, Returns, IT to resolve issues.

Skills

Customer communication (phone & email)

Data entry / spreadsheet basics

Education

Bachelor's degree

High school diploma or equivalent

Tools

MS Excel

Job description

Ingram Content Group in Tennessee is seeking a Credit Representative to establish and support accounts receivable related Credit/Collection functions for Ingram Content Group. You’ll ensure efficiency, accuracy and timely processing of transactions including order release, AR collections, credit processing, and reconciliation for assigned accounts.

The role supports existing Credit Representatives with managing AR portfolios (AU/UK), customer issues, order releases, etc., during outages, and