Billing Analyst: Discrepancy Resolver & AR Insights

Ingram Content Group; La Vergne (TN); On-site; USD 46,119 - 57,154; Full time

Benefits offered by this job

Medical plan

Prescription drug plan

Vision plan

Dental plan

HSAs

401K match

Life Insurance

AD&D

Employee assistance program

Tuition reimbursement

Volunteer opportunities

Casual dress code

Job summary

Ingram Content Group in La Vergne, TN is seeking a Billing Analyst to review client activity, identify discrepancies, and address billing errors across pricing, shipping, taxes, and returns. You will collaborate with multiple departments to resolve disputes and ensure accurate settlements.

The role requires a bachelor's in accounting or related field and 1+ year in AR/credit, with strong Excel skills and practical data analysis. This is an on-site position with a competitive benefits package.

Qualifications

• Bachelor's degree in Accounting or business-related field or equivalent (4 years) of A/R related work experience
• 1 year of Credit/collections, Accounts Receivable, or Accounts Payable experience
• 1 year analysis, customer settlements, or auditing experience
• 1 year experience training and/or coaching others
• 1 year experience in MS Office applications, particularly Excel to include formulas, Macros, Power Queries, data manipulation, pivot tables and X-look up functions

Responsibilities

• Monitors customer accounts for discrepancies; matches deductions to credit memos where appropriate.
• Identifies unacceptable returns and explains discrepancies to customer.
• Assists other associates with guidance on policy and procedure, dispute resolution, and validity of discount/pricing and other publisher related issues.
• Prepares customer settlement proposals and presents to customer with approval from management; follows-up as needed to finalize with customer.
• Manages coop processes for assigned team
• Prepares unacceptable returns reporting for customers
• Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting.
• In depth research and data analysis for targeted issues on top 5 accounts
• Manual data collection and analysis for special billings and credits that cannot be processed by the regular system.
• Maintains familiarity with all aspects of A/R and billing systems.
• Develops and utilizes online and automated systems, such as Power Query, Macros, and Qlik to improve departmental workflow and resolution of account discrepancies and trains team members on usage of these tools.
• Conducts audits of customer account activity for comparison to contracts.

Skills

Analytical skills

Dispute resolution

Communication skills

Coaching/Training

Education

Bachelor's degree in Accounting or business-related field

Tools

Excel

Power Query

Macros

Qlik

Job description

Ingram Content Group in La Vergne, TN is seeking a Billing Analyst to review client activity, identify discrepancies, and address billing errors across pricing, shipping, taxes, and returns. You will collaborate with multiple departments to resolve disputes and ensure accurate settlements.

The role requires a bachelor's in accounting or related field and 1+ year in AR/credit, with strong Excel skills and practical data analysis. This is an on-site position with a competitive benefits package.