Billing Analyst

Ingram Content Group; La Vergne (TN); On-site; USD 46,119 - 57,154; Full time

Benefits offered by this job

Medical plan

Prescription drug plan

Vision plan

Dental plan

HSAs

401K match

Life Insurance

AD&D

Employee assistance program

Tuition reimbursement

Volunteer opportunities

Casual dress code

Job summary

Ingram Content Group in La Vergne, TN is seeking a Billing Analyst to review client activity, identify discrepancies, and address billing errors across pricing, shipping, taxes, and returns. You will collaborate with multiple departments to resolve disputes and ensure accurate settlements.

The role requires a bachelor's in accounting or related field and 1+ year in AR/credit, with strong Excel skills and practical data analysis. This is an on-site position with a competitive benefits package.

Qualifications

• Bachelor's degree in Accounting or business-related field or equivalent (4 years) of A/R related work experience
• 1 year of Credit/collections, Accounts Receivable, or Accounts Payable experience
• 1 year analysis, customer settlements, or auditing experience
• 1 year experience training and/or coaching others
• 1 year experience in MS Office applications, particularly Excel to include formulas, Macros, Power Queries, data manipulation, pivot tables and X-look up functions

Responsibilities

• Monitors customer accounts for discrepancies; matches deductions to credit memos where appropriate.
• Identifies unacceptable returns and explains discrepancies to customer.
• Assists other associates with guidance on policy and procedure, dispute resolution, and validity of discount/pricing and other publisher related issues.
• Prepares customer settlement proposals and presents to customer with approval from management; follows-up as needed to finalize with customer.
• Manages coop processes for assigned team
• Prepares unacceptable returns reporting for customers
• Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting.
• In depth research and data analysis for targeted issues on top 5 accounts
• Manual data collection and analysis for special billings and credits that cannot be processed by the regular system.
• Maintains familiarity with all aspects of A/R and billing systems.
• Develops and utilizes online and automated systems, such as Power Query, Macros, and Qlik to improve departmental workflow and resolution of account discrepancies and trains team members on usage of these tools.
• Conducts audits of customer account activity for comparison to contracts.

Skills

Analytical skills

Dispute resolution

Communication skills

Coaching/Training

Education

Bachelor's degree in Accounting or business-related field

Tools

Excel

Power Query

Macros

Qlik

Job description

Ingram Content Group (ICG) is hiring a Billing Analyst to contribute to our team in our La Vergne, TN office.

As the Billing Analyst, you will be responsible for reviewing client account activity to identify discrepancies. You will also review customer accounts for billing errors in pricing, shipping, taxes, etc. and work with various ICG departments to identify the source of the dispute. In addition, you will conduct a review of customer files to identify unacceptable customer returns and work with other ICG departments to resolution.

Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print‑on‑demand, and digital learning.

Required Qualifications

• Bachelor's degree in Accounting or business‑related field or equivalent (4 years) of A/R related work experience
• 1 year of Credit/collections, Accounts Receivable, or Accounts Payable experience
• 1 year analysis, customer settlements, or auditing experience
• 1 year experience training and/or coaching others
• 1 year experience in MS Office applications, particularly Excel to include formulas, Macros, Power Queries, data manipulation, pivot tables and X‑look up functions

Key Responsibilities

• Monitors customer accounts for discrepancies; matches deductions to credit memos where appropriate.
• Identifies unacceptable returns and explains discrepancies to customer.
• Assists other associates with guidance on policy and procedure, dispute resolution, and validity of discount/pricing and other publisher related issues.
• Prepares customer settlement proposals and presents to customer with approval from management; follows‑up as needed to finalize with customer.
• Manages coop processes for assigned team
• Prepares unacceptable returns reporting for customers
• Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting.
• In depth research and data analysis for targeted issues on top 5 accounts
• Manual data collection and analysis for special billings and credits that cannot be processed by the regular system.
• Maintains familiarity with all aspects of A/R and billing systems.
• Develops and utilizes online and automated systems, such as Power Query, Macros, and Qlik to improve departmental workflow and resolution of account discrepancies and trains team members on usage of these tools.
• Conducts audits of customer account activity for comparison to contracts.

Hiring Salary Range: $46,119-$57,154. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks & Benefits

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in‑kind opportunities to engage with non‑profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in‑kind drives for non‑profits throughout the year
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. & Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, working related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE - Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish