Global Application Support Director

The Judge Group; Richfield Township (OH); On-site; USD 125,000 - 135,000; Full time

Job summary

The Judge Group is seeking an IT Director to set strategic global direction for web-hosted systems, lead release management, and oversee infrastructure operations. You will partner with global teams to define standards and architectures, manage staff, and ensure service levels across internal and external systems.

The role requires 8+ years in web/IT infrastructure, strong leadership, and the ability to travel. A Bachelor's degree in CS/CE is required; postgraduate certifications are a plus.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent work experience.
• Eight (8) or more years of extensive experience in web systems or IT infrastructure, including leading and managing technical teams.
• Proven experience with web and application server platforms (e.g., Oracle WebLogic, Tomcat, Apache).
• Experience with application development tools preferred.
• Demonstrated ability to manage multiple complex projects simultaneously.
• Strong interpersonal and communication skills with the ability to collaborate effectively across clients, technical staff, and vendors.
• Ability to travel to remote office locations or for business needs as required.
• Ability to provide off-hours operational support as needed.

Responsibilities

• Manage regional operational and administrative activities for external-facing application support.
• Manage global operational and administrative activities for infrastructure systems, including source code management, project planning/time-tracking tools, collaboration systems, and IT ticketing systems.
• Serve as a technical resource and focal point for global application and architecture teams, providing problem resolution for supported infrastructure.
• Review performance and capacity management reports, working closely with other IT functional areas to resolve issues, develop solutions for new capacity requirements, and recommend web systems performance tuning.
• Participate as a member of the IT change management committee.
• Provide general supervision to direct and indirect reports, including monitoring/evaluating performance, conducting performance discussions, and making compensation recommendations.
• Ensure that enterprise and client information assets are protected at all times.
• Conduct periodic planning sessions with application teams, architecture teams, and business unit leaders to guide technical direction within established standards.
• Maintain and enhance technical expertise and industry knowledge across database technologies, publishing tools, operating systems, storage networks, enterprise backup, and process improvement techniques.
• Identify and alert leadership to risks or issues that impact project progress.
• Perform other duties as assigned.

Skills

Leadership

Project management

Communication

Problem-solving

Planning

Implementation

Travel

Off-hours support

Education

Bachelor's degree in Computer Science or Computer Engineering

Postgraduate degree or certifications preferred

Tools

Oracle WebLogic

Tomcat

Apache

Job description

The Judge Group is seeking an IT Director to set strategic global direction for web-hosted systems, lead release management, and oversee infrastructure operations. You will partner with global teams to define standards and architectures, manage staff, and ensure service levels across internal and external systems.

The role requires 8+ years in web/IT infrastructure, strong leadership, and the ability to travel. A Bachelor's degree in CS/CE is required; postgraduate certifications are a plus.