Global App Development Manager

PSA International; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Full benefits

401(k) matching

Tuition reimbursement

Casual dress

Job summary

PSA BDP, a leader in global shared services within the PSA Group, seeks a Manager - Application Development to lead production support for a Microsoft stack portfolio in AWS. You will guide Tier 1–3 support, manage contractors, and ensure application stability while coordinating with global teams and business stakeholders.

The role emphasizes strong communication, incident management and a track record of delivering portfolio consolidation and modernization.

Qualifications

• 8+ years in application development/IT, including 3+ years in management.
• Experience delivering application portfolio consolidation, modernization or legacy retirement.
• Proficient in Agile delivery practices, backlog management and release governance.
• Knowledgeable in integration technologies, including APIs, EDI, file-based integrations (SFTP/FTP) and middleware.
• Calm and decisive when managing production incidents.
• Able to communicate clearly with technical teams, business stakeholders and senior leadership.
• Able to produce and enforce documentation, including runbooks, support matrices and knowledge articles.

Responsibilities

• Lead developers and contractors supporting the Global Shared Services application portfolio.
• Run incident escalation and Sev 1 response for portfolio applications, and drive root-cause analysis and permanent fixes for recurring issues.
• Plan and carry out the Tier 1/2 support transition to the global support team, and track resolution times, escalation volumes and recurring problems.
• Maintain support matrices, escalation paths, on-call and after-hours coverage, and runbooks for all production-critical applications.
• Manage delivery of consolidation plan milestones and report progress to the Director and business stakeholders.
• Oversee sprint planning, backlog prioritization, release coordination and delivery risk across internal and contractor teams.
• Review technical designs and production-readiness, working with the technical leads.
• Coordinate with infrastructure, network, database, security and integration teams on dependencies, changes and incidents.
• Hold regular operational reviews and stakeholder updates.
• Develop succession plans and cross-training so that knowledge and support capability are not concentrated in one individual.

Skills

Team leadership

Agile delivery

Incident management

Release governance

Backlog management

Tools

ServiceNow

IBM Sterling

EDI integrations

APIs

SFTP/FTP file integrations

Job description

PSA BDP, a leader in global shared services within the PSA Group, seeks a Manager - Application Development to lead production support for a Microsoft stack portfolio in AWS. You will guide Tier 1–3 support, manage contractors, and ensure application stability while coordinating with global teams and business stakeholders.

The role emphasizes strong communication, incident management and a track record of delivering portfolio consolidation and modernization.