Manager - Application Development, GSS

BDP International; Philadelphia (Philadelphia County); Sur place; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Matching 401(k)

Tuition reimbursement

Casual dress environment

Résumé du poste

BDP International, headquartered in Philadelphia, seeks a Manager - Application Development in Global Shared Services. The role leads development for Microsoft stack apps in AWS, supporting Surface/TBL transportation, freight payment, TMS, customer portals, pricing, and EDI/API integrations with carriers and customers.

You will manage a mix of employees and contractors, drive transition to global support, and ensure incident management, security, and governance across the portfolio.

Qualifications

• 8+ years in application development/IT, including 3+ years in management.
• Experience delivering application portfolio consolidation, modernization or legacy retirement.
• Proficient in Agile delivery practices, backlog management and release governance.
• Knowledgeable in integration technologies, including APIs, EDI, file-based integrations (SFTP/FTP) and middleware.
• Able to communicate clearly with technical teams, business stakeholders and senior leadership.
• Able to produce and enforce documentation including runbooks, support matrices and knowledge articles.

Responsabilités

• Lead developers and contractors supporting the Global Shared Services portfolio.
• Manage incident escalation, Sev 1 response and root-cause analysis.
• Plan Tier 1/2 transition to the global support team and track metrics.
• Maintain support matrices, escalation paths, on-call coverage, and runbooks.
• Oversee sprint planning, backlog prioritization and release coordination.
• Coordinate with infrastructure, network, database, security and integration teams.
• Hold operational reviews and stakeholder updates.
• Develop succession plans and cross-training to avoid single points of failure.

Connaissances

IT Management

Application Development

Agile

Cloud AWS

Communication

Formation

Bachelor's Degree

Outils

ServiceNow

APIs

EDI integrations

Description du poste

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Job Title

Education

Bachelor's Degree

Location

Manager

Category

Information Technology

Job Type

Permanent

Job Description

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offerdynamic careersfor those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within thechemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

General Summary:

The Manager - Application Development,Global Shared Services leads development and support for a portfolio of business-critical applications utilizing Microsoft stack within AWS cloud environment. The initial portfolio supports the Surface/TBL transportation business, including freight payment, transportation management, customer portals, pricing/rating, and the EDI and API integrations that connect BDP with carriers and customers. Scope may expand to other shared-services applications over time.

Exemption Type

Job Requirements

Critical:

• Own production stability, availability and support for the Global Shared Services application portfolio, including incident escalation, Sev 1 response and problem management for recurring issues
• Lead the transition of Tier 1/2 application support to BDP’s global support organization, including transition planning, knowledge transfer, runbooks, knowledge articles, escalation criteria and operating-level agreements
• Define and own the Tier 3 support model, including named primary and backup owners for each application, after-hours coverage and contractor support scope, so that no application depends on a single individual
• Deliver the established portfolio consolidation plan, managing milestones, dependencies and risks, and making sure application retirements reduce the support burden
• Lead and develop technical leads, developers and contractors; build depth in the team through cross-training, succession planning and capacity planning
• Manage contractor and vendor performance, scope, deliverables and statements of work
• Partner with business stakeholders on priorities, UAT and communication; report portfolio health, support performance and risk to IT leadership
• Coordinate with global infrastructure, network, database, security, integration and service-management teams, including moving Surface-specific infrastructure dependencies into enterprise support where appropriate
• Uphold security, compliance, change control and financial-system controls across the portfolio
• Proven experience transitioning application support into a global or enterprise service desk / ITSM model (ServiceNow preferred), including defining Tier 1/2/3 boundaries and operating-level agreements
• Proven experience leading production support for business-critical, integration-heavy application environments

Need to be:

• Experienced in managing technical teams that mix employees and contractors (8+ years in application development/IT, including 3+ years in management)
• Experienced in delivering application portfolio consolidation, modernization or legacy retirement
• Proficient in Agile delivery practices, backlog management and release governance
• Knowledgeable in integration technologies, including APIs, EDI, file-based integrations (SFTP/FTP) and middleware
• Calm and decisive when managing production incidents
• Able to communicate clearly, both verbally and in writing, with technical teams, business stakeholders and senior leadership
• Able to produce and enforce excellent documentation, including runbooks, support matrices and knowledge articles

Familiarity with:

• Transportation, logistics, freight payment/audit, TMS or rating/pricing systems
• EDI transaction sets (204, 210, 214, 990) and IBM Sterling or similar middleware
• Shared-services or multi-business-unit IT environments
• Enterprise integration standards and API-led integration approaches

Principal Duties and Responsibilities:

• Leaddevelopers and contractors supporting the Global Shared Services application portfolio
• Run incident escalation and Sev 1 response for portfolio applications, and drive root-cause analysis and permanent fixes for recurring issues
• Plan and carry out the Tier 1/2 support transition to the global support team, and track resolution times, escalation volumes and recurring problems
• Maintain support matrices, escalation paths, on-call and after-hours coverage, and runbooks for all production-critical applications
• Manage delivery of consolidation plan milestones and report progress to the Director and business stakeholders
• Oversee sprint planning, backlog prioritization, release coordination and delivery risk across internal and contractor teams
• Review technical designs and production-readiness, working with the technical leads
• Coordinate with infrastructure, network, database, security and integration teams on dependencies, changes and incidents
• Hold regular operational reviews and stakeholder updates
• Develop succession plans and cross-training so that knowledge and support capability are not concentrated in one individual

Please note: There is no relocation or immigration assistance associated with this opening.
Compensation is based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and a casual dress environment.

***Thisis a great opportunity to advance your career! Come join our growing BDP team!***

BDP International - The Employer of Choice