Global Aircraft Tech Support Lead (AOG & Ops)

General Dynamics Corporation; Savannah (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

Gulfstream in Savannah seeks a Customer Technical Manager to serve as the primary regional liaison between Gulfstream Customer Support and operators. You will oversee complex support events, coordinate with internal teams and vendors, and ensure aircraft availability and customer satisfaction.

The role requires a Bachelor's degree with 10 years of aircraft maintenance/operations experience, plus supervisory experience. A&P license is preferred, and travel up to 25% is expected.

Qualifications

• Bachelor's degree in Management, Aviation Maintenance, or Engineering Tech or equivalent; 10 years related aircraft maintenance/operations experience.
• 3 years maintenance/operations experience with Gulfstream models (GV/G550/G450, GIV, GII/GIII, G100, G200). Supervisory/management experience required.
• A&P license preferred.

Responsibilities

• Resolve customer support issues under guidance of VP of Field Services, Director of Technical Support and Regional Directors.
• Travel to Gulfstream facilities or remote locations to coordinate support for complex events.
• Coordinate with various Gulfstream facilities and partners for complex fleet campaigns and reliability events.
• Lead or participate in regional calls, clinics, and customer centric forums; administer SOPs to reflect responsibilities.

Skills

Leadership

Project management

Customer interaction

Communication

Education

Bachelor's Degree

A&P license preferred

Tools

Microsoft Office

Aircraft maintenance records system

Job description

Gulfstream in Savannah seeks a Customer Technical Manager to serve as the primary regional liaison between Gulfstream Customer Support and operators. You will oversee complex support events, coordinate with internal teams and vendors, and ensure aircraft availability and customer satisfaction.

The role requires a Bachelor's degree with 10 years of aircraft maintenance/operations experience, plus supervisory experience. A&P license is preferred, and travel up to 25% is expected.