Global AI Data Center Support Leader

Lenovo; Morrisville (NC); On-site; USD 140,000 - 214,000; Full time

Job summary

Lenovo is seeking a global services leader to build, operate and scale the Power and Cooling support capability within AI Data Center Services (AIDCS). The role owns service delivery for mission-critical AI and HPC environments, including global workforce planning, team growth, governance and portfolio P&L.

This leadership position requires deep experience in multi-region operations, 24/7 support, and the ability to align technical delivery with business outcomes across geographies and partners.

Qualifications

• 10+ years in mission-critical data-center, power, cooling or technical support services, including five years leading multi-region operations.
• Demonstrable services P&L ownership covering revenue, margin, budgeting, forecasting, investment and cost control.

Responsibilities

• Own the global, follow-the-sun support model, including remote and field response, escalation and on-call coverage.
• Forecast demand and own global scheduling for incidents, escalations and specialist interventions.
• Build, lead and scale a geographically distributed team of power, electrical, mechanical and liquid-cooling specialists.
• Own the support portfolio P&L, annual plan, budget and forecast, with accountability for revenue, margin, operating cost and profitability.

Skills

Global leadership

P&L ownership

Data center expertise

Executive communication

Resource scheduling

Vendor management

Education

Engineering degree (Electrical/Mechanical/Data-centre)

Tools

ITIL certification

Job description

Lenovo is seeking a global services leader to build, operate and scale the Power and Cooling support capability within AI Data Center Services (AIDCS). The role owns service delivery for mission-critical AI and HPC environments, including global workforce planning, team growth, governance and portfolio P&L.

This leadership position requires deep experience in multi-region operations, 24/7 support, and the ability to align technical delivery with business outcomes across geographies and partners.