Global AI Data Center Services Leader

Lenovo

Florida

On-site

USD 160,000 - 260,000

Full time

2 days ago

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Job summary

Lenovo is seeking a Global Services Leader for the Power and Cooling support within AI Data Center Services (AIDCS). This role oversees mission-critical AI/HPC environments and drives global workforce planning, growth, and executive governance while ensuring service continuity and profitability.

The position focuses on leading a follow-the-sun support model, balancing resources across regions, and shaping the service portfolio with strategic pricing and contracts, all while maintaining safety

Qualifications

10+ years in mission-critical data-center, power, cooling or technical support services.
5+ years leading multi-region operations.

Responsibilities

Own the global follow-the-sun support model, including remote and field response, escalation, on-call coverage and OEM or partner integration.
Manage SLAs, KPIs, major incidents, root-cause actions and executive customer reviews.
Establish consistent incident, problem, change, knowledge and service-improvement processes.
Approve the support readiness and transition of new deployments into steady-state service.
Forecast demand and own global scheduling for incidents, escalations and specialist interventions.
Balance priorities and contingency coverage across customers, geographies and time zones.
Manage skills coverage, utilization, productivity, travel, contractor use and on-call capacity against service and financial targets.
Resolve resource gaps through recruitment, development, partners, contractors or OEM support.