Global Account Operations Leader - Strategic Programs

PlayStation; San Mateo (CA); Hybrid; USD 126,000 - 189,000; Full time

Benefits offered by this job

Bonus package

Employee discounts

Health benefits

Job summary

Sony Interactive Entertainment seeks a Global Account Operations Manager in San Mateo, CA. You will lead GAM programs, redesign processes, and deliver executive-ready materials across regions with cross-functional partners. Expect data-driven, scalable solutions and active executive communications.

You will partner with finance, legal and GAM leaders to drive forecasting, annual planning cycles, and partner initiatives, while managing multiple workstreams in a hybrid work environment.

Qualifications

• 5+ years of experience in management consulting, strategy and operations, business operations, program management, or related field.
• Proven ability to structure complex problems and turn them into clear, actionable recommendations.
• Exceptional executive communication skills, with a high bar for written materials, presentation design and storytelling.
• Strong analytical skills and comfort using data, dashboards and metrics to generate insights. Advanced proficiency in PowerPoint and Excel.
• A track record of building or redesigning processes so they become simpler, more scalable and measurably more effective.
• Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment, with a high degree of ownership.
• Strong stakeholder management skills, including influencing senior leaders and working with globally distributed teams.
• A solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges.
• Bachelor's degree in Business, Economics, Engineering or a related field, or equivalent relevant experience.

Responsibilities

• Lead strategic programs and projects for the GAM team through every stage: scoping, planning, delivery, measurement and continuous improvement.
• Drive the redesign of core GAM programs. Assess current processes, find gaps, and build simpler, scalable solutions that improve outcomes for the team and our partners.
• Own and evolve key operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners.
• Structure ambiguous problems, form hypotheses, and build clear, data-backed recommendations for senior leadership.
• Create polished, executive-ready presentations, briefings and updates that turn complex information into clear narratives, insights and decisions.
• Analyze data from multiple sources to track program performance, spot trends and risks, and inform priorities.
• Build and maintain dashboards, reporting standards and metrics that give leadership clear visibility into team-wide engagements and progress.
• Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting and annual planning cycles.
• Represent the GAM team across SIE, working cross-functionally with finance, legal and other internal teams to align on priorities, resolve issues and move partner initiatives forward.
• Manage timelines, dependencies and risks across multiple workstreams at once, and act early to keep programs on track.
• Look for ways to improve how the team works, its tools and its efficiency, including practical uses of AI and automation.

Skills

Program management

Strategy & operations

Executive communication

Data and analytics

PowerPoint

Excel

Problem solving

Stakeholder management

Fast-paced environment

Bachelor's degree (Business/Economics/

Education

Bachelor's degree in Business, Economics, Engineering or related field

Tools

PowerPoint

Excel

Job description

Sony Interactive Entertainment seeks a Global Account Operations Manager in San Mateo, CA. You will lead GAM programs, redesign processes, and deliver executive-ready materials across regions with cross-functional partners. Expect data-driven, scalable solutions and active executive communications.

You will partner with finance, legal and GAM leaders to drive forecasting, annual planning cycles, and partner initiatives, while managing multiple workstreams in a hybrid work environment.