Global Account Operations Manager

sonyinteractiveentertainmentglobal; United States; Hybrid; USD 150,000 - 190,000; Full time

Job summary

Sony Interactive Entertainment seeks a Global Account Operations Manager in San Mateo, CA, offering hybrid work. The role leads strategic GAM programs, designs scalable processes, and partners with finance, legal, and other teams to drive PlayStation initiatives globally.

You will build data-driven recommendations, deliver executive-ready briefings, and manage multi-workstream programs to ensure timely, impactful outcomes.

Qualifications

• 5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field.
• Proven ability to structure complex problems and turn them into clear, actionable recommendations.
• Exceptional executive communication skills, with a high bar for written materials, presentation design and storytelling.
• Strong analytical skills and comfort using data, dashboards and metrics to generate insights. Advanced proficiency in PowerPoint and Excel.
• A track record of building or redesigning processes so they become simpler, more scalable and measurably more effective.
• Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment, with a high degree of ownership.
• Strong stakeholder management skills, including influencing senior leaders and working with globally distributed teams.
• A solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges.
• Bachelor's degree in Business, Economics, Engineering or a related field, or equivalent relevant experience.

Responsibilities

• Lead strategic programs and projects for the GAM team through every stage: scoping, planning, delivery, measurement and continuous improvement.
• Drive the redesign of core GAM programs. Assess current processes, find the gaps, and build simpler, scalable solutions that improve outcomes for the team and our partners.
• Own and evolve key operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners.
• Structure ambiguous problems, form hypotheses, and build clear, data-backed recommendations for senior leadership.
• Create polished, executive-ready presentations, briefings and updates that turn complex information into clear narratives, insights and decisions.
• Analyze data from multiple sources to track program performance, spot trends and risks, and inform priorities.
• Build and maintain dashboards, reporting standards and metrics that give leadership clear visibility into team-wide engagements and progress.
• Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting and annual planning cycles.
• Represent the GAM team across SIE, working cross-functionally with finance, legal and other internal teams to align on priorities, resolve issues and move partner initiatives forward.
• Manage timelines, dependencies and risks across multiple workstreams at once, and act early to keep programs on track.
• Look for ways to improve how the team works, its tools and its efficiency, including practical uses of AI and automation.

Skills

Management consulting

Strategy and operations

Business operations

Program management

Executive communication

Education

Bachelor's degree in Business, Economics, Engineering or related field

Tools

PowerPoint

Excel

Job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Global Account Operations Manager

San Mateo, CA / Hybrid

Global Account Operations (GAO) is the central hub for third-party account management at Sony Interactive Entertainment. GAO works across the Global Account Management (GAM) organization, one of the largest partner account teams in the industry. It sets how the team operates: the programs, processes, governance and business rhythm that help account managers deliver for PlayStation and our partners around the world.

Key Responsibilities:

• Lead strategic programs and projects for the GAM team through every stage: scoping, planning, delivery, measurement and continuous improvement.
• Drive the redesign of core GAM programs. Assess current processes, find the gaps, and build simpler, scalable solutions that improve outcomes for the team and our partners.
• Own and evolve key operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners.
• Structure ambiguous problems, form hypotheses, and build clear, data-backed recommendations for senior leadership.
• Create polished, executive-ready presentations, briefings and updates that turn complex information into clear narratives, insights and decisions.
• Analyze data from multiple sources to track program performance, spot trends and risks, and inform priorities.
• Build and maintain dashboards, reporting standards and metrics that give leadership clear visibility into team-wide engagements and progress.
• Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting and annual planning cycles.
• Represent the GAM team across SIE, working cross-functionally with finance, legal and other internal teams to align on priorities, resolve issues and move partner initiatives forward.
• Manage timelines, dependencies and risks across multiple workstreams at once, and act early to keep programs on track.
• Look for ways to improve how the team works, its tools and its efficiency, including practical uses of AI and automation.

Qualifications:

• 5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field.
• Proven ability to structure complex problems and turn them into clear, actionable recommendations.
• Exceptional executive communication skills, with a high bar for written materials, presentation design and storytelling.
• Strong analytical skills and comfort using data, dashboards and metrics to generate insights. Advanced proficiency in PowerPoint and Excel.
• A track record of building or redesigning processes so they become simpler, more scalable and measurably more effective.
• Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment, with a high degree of ownership.
• Strong stakeholder management skills, including influencing senior leaders and working with globally distributed teams.
• A solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges.
• Bachelor's degree in Business, Economics, Engineering or a related field, or equivalent relevant experience.

Preferred Experience:

• Experience at a management consulting firm, or in a strategy, business operations or program role at a leading technology or platform company.
• Experience working in or supporting partner-facing, account management or commercial organizations.
• Interest in gaming, media or entertainment.

At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic lo