Global Account Operations Lead - Hybrid

Sony Interactive Entertainment Inc.; San Mateo (CA); Hybrid; USD 126,000 - 189,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

401(k) matching

Paid time off

Wellness program

Employee discounts

Job summary

Sony Interactive Entertainment in San Mateo, CA is seeking a Global Account Operations Manager to lead strategic programs across GAM, starting with a redesign of core programs and processes. You will partner with GAM leaders and cross-functional teams to deliver scalable operating models and executive-ready materials.

The role requires structuring complex problems, driving improvement, and building data-backed recommendations for senior leadership.

Qualifications

• 5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field.
• Proven ability to structure complex problems and turn them into clear, actionable recommendations.
• Exceptional executive communication skills, with a high bar for written materials, presentation design and storytelling.
• Strong analytical skills and comfort using data, dashboards and metrics to generate insights. Advanced proficiency in PowerPoint and Excel.
• A track record of building or redesigning processes so they become simpler, more scalable and measurably more effective.
• Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment, with a high degree of ownership.
• Strong stakeholder management skills, including influencing senior leaders and working with globally distributed teams.
• A solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges.
• Bachelor's degree in Business, Economics, Engineering or a related field, or equivalent relevant experience.

Responsibilities

• Lead strategic programs and projects for the GAM team through every stage: scoping, planning, delivery, measurement and continuous improvement.
• Drive the redesign of core GAM programs. Assess current processes, find the gaps, and build simpler, scalable solutions that improve outcomes for the team and our partners.
• Own and evolve key operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners.
• Structure ambiguous problems, form hypotheses, and build clear, data-backed recommendations for senior leadership.
• Create polished, executive-ready presentations, briefings and updates that turn complex information into clear narratives, insights and decisions.
• Analyze data from multiple sources to track program performance, spot trends and risks, and inform priorities.
• Build and maintain dashboards, reporting standards and metrics that give leadership clear visibility into team-wide engagements and progress.
• Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting and annual planning cycles.
• Represent the GAM team across SIE, working cross-functionally with finance, legal and other internal teams to align on priorities, resolve issues and move partner initiatives forward.
• Manage timelines, dependencies and risks across multiple workstreams at once, and act early to keep programs on track.
• Look for ways to improve how the team works, its tools and its efficiency, including practical uses of AI and automation.

Skills

Problem solving

Executive communication

Analytical skills

Stakeholder management

Ownership

Education

Bachelor's degree in Business, Economics, Engineering or related field

Tools

PowerPoint

Excel

Job description

Sony Interactive Entertainment in San Mateo, CA is seeking a Global Account Operations Manager to lead strategic programs across GAM, starting with a redesign of core programs and processes. You will partner with GAM leaders and cross-functional teams to deliver scalable operating models and executive-ready materials.

The role requires structuring complex problems, driving improvement, and building data-backed recommendations for senior leadership.