Global Account Operations Lead

sonyinteractiveentertainmentglobal; United States; Hybrid; USD 150,000 - 190,000; Full time

Job summary

Sony Interactive Entertainment seeks a Global Account Operations Manager in San Mateo, CA, offering hybrid work. The role leads strategic GAM programs, designs scalable processes, and partners with finance, legal, and other teams to drive PlayStation initiatives globally.

You will build data-driven recommendations, deliver executive-ready briefings, and manage multi-workstream programs to ensure timely, impactful outcomes.

Qualifications

• 5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field.
• Proven ability to structure complex problems and turn them into clear, actionable recommendations.
• Exceptional executive communication skills, with a high bar for written materials, presentation design and storytelling.
• Strong analytical skills and comfort using data, dashboards and metrics to generate insights. Advanced proficiency in PowerPoint and Excel.
• A track record of building or redesigning processes so they become simpler, more scalable and measurably more effective.
• Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment, with a high degree of ownership.
• Strong stakeholder management skills, including influencing senior leaders and working with globally distributed teams.
• A solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges.
• Bachelor's degree in Business, Economics, Engineering or a related field, or equivalent relevant experience.

Responsibilities

• Lead strategic programs and projects for the GAM team through every stage: scoping, planning, delivery, measurement and continuous improvement.
• Drive the redesign of core GAM programs. Assess current processes, find the gaps, and build simpler, scalable solutions that improve outcomes for the team and our partners.
• Own and evolve key operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners.
• Structure ambiguous problems, form hypotheses, and build clear, data-backed recommendations for senior leadership.
• Create polished, executive-ready presentations, briefings and updates that turn complex information into clear narratives, insights and decisions.
• Analyze data from multiple sources to track program performance, spot trends and risks, and inform priorities.
• Build and maintain dashboards, reporting standards and metrics that give leadership clear visibility into team-wide engagements and progress.
• Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting and annual planning cycles.
• Represent the GAM team across SIE, working cross-functionally with finance, legal and other internal teams to align on priorities, resolve issues and move partner initiatives forward.
• Manage timelines, dependencies and risks across multiple workstreams at once, and act early to keep programs on track.
• Look for ways to improve how the team works, its tools and its efficiency, including practical uses of AI and automation.

Skills

Management consulting

Strategy and operations

Business operations

Program management

Executive communication

Education

Bachelor's degree in Business, Economics, Engineering or related field

Tools

PowerPoint

Excel

Job description

Sony Interactive Entertainment seeks a Global Account Operations Manager in San Mateo, CA, offering hybrid work. The role leads strategic GAM programs, designs scalable processes, and partners with finance, legal, and other teams to drive PlayStation initiatives globally.

You will build data-driven recommendations, deliver executive-ready briefings, and manage multi-workstream programs to ensure timely, impactful outcomes.