Global Account Manager III

Avaya; United States; Remote; USD 100,000 - 160,000; Full time

Job summary

Avaya is looking for a strategic Global Account Manager to lead enterprise sales efforts in UCaaS and CCaaS solutions. The role involves account management, sales strategy development, and building executive partnerships to enhance customer engagement. Candidates should have extensive experience in managing sales accounts and collaborating with technical teams for customized solutions.

Benefits

Opportunities for professional development

Dynamic work environment

Innovative solutions in technology

Qualifications

• Approximately 10 years of executive-level enterprise UCaaS or CCaaS sales experience.
• Proven track record of managing and growing customer accounts.
• Ability to build trusted advisor relationships with C-level executives.

Responsibilities

• Maintain full accountability for assigned accounts as a trusted advisor.
• Maximize opportunities by driving the customer planning process.
• Consistently meet or exceed sales targets to drive revenue growth.

Skills

Account Management

Sales Strategy

Forecasting

Client Engagement

Strategic Planning

Education

Bachelor’s degree

Master’s Degree

Job description

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting channels, insights, technologies, and workflows that create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Description

Are you a strategic sales professional versed in the large enterprise market with a passion for technology and a proven track record in UCaaS and CCaaS sales? Avaya is seeking a talented Global Account Manager to join our Enterprise Transformation team in the US. Our contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. If you are ready to take on a new challenge, we should talk!

Why AVAYA?

• Innovative Solutions: Be part of a company at the forefront of communication technology.
• Career Growth: Opportunities for professional development and career advancement.
• Dynamic Environment: Work in a fast-paced, collaborative, and supportive environment.

Key Responsibilities

• Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.
• Sales Strategy: Maximize opportunities by driving the customer planning process.
• Lead virtual account teams: Build strategies that deliver balanced growth, account penetration, and customer satisfaction.
• Forecasting: Develop accurate forecasts based on growth plans.
• Executive Partnerships: Maintain strategic partnerships at the executive level, ensuring key executives understand how Avaya solutions meet their business needs.
• Client Engagement: Serve as the key contact for all customers, introducing specialists or partners as needed.
• Strategic Planning: Conduct account planning to enhance sales pipeline, accelerate revenue, and improve customer experience.
• Sales Targets: Consistently meet or exceed sales targets to drive revenue growth.

Qualifications

• Approximately 10 years of executive-level enterprise UCaaS or CCaaS sales experience.
• Proven track record of managing and growing customer accounts, exceeding sales targets.
• Ability to build trusted advisor relationships with key influencers and decision makers, including C-level executives.
• Experience collaborating with technical teams to customize solutions.
• Ability to lead virtual teams effectively.
• Strategic thinker with strong planning and forecasting skills.

This position can be worked from any major US city with close proximity to an airport.

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Experience: 8 - 12 Years of Experience

Education: Bachelor’s degree or equivalent experience; Master’s Degree preferred

Preferred Certifications

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. We are committed to equality, and all qualified applicants and employees receive equal treatment regardless of race, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Positions at Avaya require effective communication and office technology use. Physical requirements may vary by location. This job description is subject to change, and Avaya reserves the right to alter duties and responsibilities at any time. Please review our Privacy Policy and Privacy Statement.