Global Account Manager III

CPA Associates International Inc; Atlanta (GA); Remote; USD 150,000 - 300,000; Full time

Job summary

A leading technology firm, Avaya, is seeking a Global Account Manager to join their Enterprise Transformation team. The ideal candidate will possess extensive experience in UCaaS and CCaaS sales, aiming to build strategic client relationships and exceed sales targets. With a focus on account management and tailored solutions, this role offers significant career growth in a dynamic, collaborative environment.

Benefits

Career growth opportunities

Dynamic and collaborative work environment

Innovative communication technology

Qualifications

• 10 years of experience in enterprise UCaaS or CCaaS.
• Strong record of exceeding sales targets.
• Ability to build relationships with C-level executives.

Responsibilities

• Maintain accountability for assigned accounts as trusted advisor.
• Drive customer planning process and lead virtual account teams.
• Ensure high customer satisfaction and protect customer interests.

Skills

UCaaS Sales

CCaaS Sales

Account Management

Sales Strategy

Strategic Planning

Team Leadership

Education

Bachelor's degree

Master's degree preferred

Job description

2 days ago Be among the first 25 applicants

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Short Description

Are you a strategic sales professional versed in the large enterprise market that has a passion for technology and a proven track record in UCaaS and CCaaS sales? AVAYA is seeking a talented Global Account Manager to join our Enterprise Transformation team in US. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. If you are ready to take on a new challenge, we should talk!

Why AVAYA?

Innovative Solutions: Be part of a company that is at the forefront of communication technology.

Career Growth: Opportunities for professional development and career advancement.

Dynamic Environment: Work in a fast-paced, collaborative, and supportive environment

Key Responsibilities

Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.

Sales Strategy: Maximize opportunities by driving the customer planning process. Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction.

Forecasting: Develop accurate forecasts based on short and long-term growth plans.

Executive Partnerships: Maintain long-term strategic partnerships at the executive level. Ensure key executives understand how Avaya solutions meet their business needs.

Client Engagement: Serve as the key client contact for all customers. Introduce specialists and/or partners based on strategic sales activities.

Strategic Planning: Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience.

Sales Targets: Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

Qualifications

+/- 10 years of executive-level enterprise UCaaS or CCaaS sales experience

Proven track record of managing and growing customer accounts with history of exceeding sales targets

Identify and build trusted advisor relationships with key influencers and decision makers up to and including C level positions

Collaborate with technical teams to customize solutions based on client requirements

Ability to lead virtual teams and collaborate effectively

Strategic thinker with strong planning and forecasting abilities

This position can be worked from any major US city with close proximity to an airport.

Experience

8 - 12 Years of Experience

Education

Bachelor degree or equivalent experience

Master Degree is preferred

Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Accounting

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