Global Account Manager III

Avaya Corporation; New York (NY); Remote; USD 120,000 - 160,000; Full time

Job summary

Avaya Corporation is seeking a Global Account Manager to join their Enterprise Transformation team in the US. The ideal candidate will have extensive experience in enterprise UCaaS and CCaaS sales, focusing on account management and driving customer satisfaction. This role promises a dynamic environment fostering professional growth and innovation in communication technology.

Benefits

Opportunities for professional development

Innovative work environment

Qualifications

• 10 years of enterprise UCaaS or CCaaS sales experience.
• Proven track record in managing and growing customer accounts.
• Ability to lead virtual teams and collaborate effectively.

Responsibilities

• Maintain full accountability for assigned accounts.
• Lead customer planning to maximize opportunities.
• Develop accurate forecasts and maintain strategic partnerships.

Skills

Strategic thinking

Sales strategy

Account management

Client engagement

Collaborative leadership

Education

Master Degree

Job description

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Date: May 27, 2025

Location:

New York City, US

Requisition ID: 37206

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Are you a strategic sales professional versed in the large enterprise market that has a passion for technology and a proven track record in UCaaS and CCaaS sales?AVAYAis seeking a talented Global Account Managerto join our Enterprise Transformation team in US. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. If you are ready to take on a new challenge, we should talk!

Why AVAYA?

Innovative Solutions: Be part of a company that is at the forefront of communication technology.
Career Growth: Opportunities for professional development and career advancement.
Dynamic Environment: Work in a fast-paced, collaborative, and supportive environment

Key Responsibilities:

Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.
Sales Strategy: Maximize opportunities by driving the customer planning process. Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction.
Forecasting: Develop accurate forecasts based on short and long-term growth plans.
Executive Partnerships: Maintain long-term strategic partnerships at the executive level. Ensure key executives understand how Avaya solutions meet their business needs.
Client Engagement: Serve as the key client contact for all customers. Introduce specialists and/or partners based on strategic sales activities.
Strategic Planning: Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience.
Sales Targets: Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

Qualifications

• +/- 10 years of executive-level enterprise UCaaS or CCaaS sales experience
• Proven track record of managing and growing customer accounts with history of exceeding sales targets
• Identify and build trusted advisor relationships with key influencers and decision makers up to and including C level positions
• Collaborate with technical teams to customize solutions based on client requirements
• Ability to lead virtual teams and collaborate effectively
• Strategic thinker with strong planning and forecasting abilities

This position can be worked from any major US city with close proximity to an airport.

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Experience

8 - 12 Years of Experience

Education

Master Degree is preferred

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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