Global Account Manager

Jobtailor; North Kingstown (RI); On-site; USD 150,000 - 230,000; Full time

Job summary

FUJIFILM Electronic Materials in the United States seeks a senior Global Account Director to strengthen relationships with key global customers, lead strategy, and drive quarterly and annual sales plans across regions. You will work with Global Business Directors and Local Account Managers to align budgets and forecasts.

This role requires 8+ years in semiconductor sales, MBA or advanced technical degree, and proven ability to manage cross-functional projects, travel extensively, and translate

Qualifications

• MBA or advanced technical degree required.
• Technical degree in Material Science, Chemical Engineering, or related field preferred.
• 8+ years of semiconductor experience (materials preferred).
• 5 years of semiconductor sales experience.
• Direct experience selling advanced semiconductor materials to semiconductor fabs/companies preferred.
• Strategic thinking and long-term account planning.
• Demonstrated ability to manage projects throughout the organization using project management, organization, and communication skills.
• Track record qualifying materials in High Volume Manufacturing preferred.
• Demonstrated customer-facing leadership with a proven track record of developing and nurturing customer relationships based on trust.
• Familiarity with specialty chemical categories such as photoresists, wet chemicals, CMP slurry, or advanced materials.
• Technical acumen and ability to translate customer needs into solutions.
• Cross-functional leadership and influence without authority.
• Global mindset with cultural awareness.
• Results-driven with strong commercial instincts.
• Extensive domestic and international travel required.

Responsibilities

• Formulate and implement strategies to strengthen and maintain relationships with key global customers.
• Collaborate globally with Global Business Directors, Global Managing Directors, and Local Account Managers to develop account strategy.
• Own and coordinate annual global sales plans, forecasting future needs and using prior-year performance, objectives, and budget guidelines.
• Lead and support Local Account Managers responsible for customer R&D sites.
• Develop and maintain partnership and communication between Global Account Managers and Local Account Managers.
• Monitor Local Account Manager performance through weekly and monthly reporting and course-correct to achieve budget.
• Drive customer global issues through the organization to maintain customer satisfaction.
• Develop pricing recommendations and pricing and positioning strategies and gain approval for pricing changes.
• Lead global customer communications and develop communication protocols.
• Coordinate global technical and commercial projects using project management skills.
• Develop and execute commercial business proposals and plans aligned with senior management objectives.
• Prepare written monthly reports and present quarterly leadership updates.

Skills

Sales Strategy

Account Planning

Forecasting

Pricing Strategy

Technical Acumen

Material Qualification

Project Management

Customer Relationship Management

Data Analysis

Problem Solving

Education

MBA or Advanced Technical Degree

Material Science / Chemical Engineering Degree

Job description

• Formulate and implement strategies to strengthen and maintain relationships with key global customers
• Work with Global Business Directors and Global Managing Directors on critical issues to support global business growth
• Escalate and drive resolution of global issues
• Define and achieve global sales budgets
• Coordinate with Local Account Managers to align global sales budgets
• Own and coordinate annual global sales plans, forecasting future needs and using prior-year performance, objectives, and budget guidelines
• Lead and support Local Account Managers responsible for customer R&D sites
• Develop and maintain partnership and communication between Global Account Managers and Local Account Managers
• Monitor Local Account Manager performance through weekly and monthly reporting and course-correct to achieve budget
• Act as the primary voice of the customer for FUJIFILM Electronic Materials globally
• Drive customer global issues through the organization to maintain customer satisfaction
• Improve customer scorecards, prevent SQNs, resolve issues, comply with QA requirements, develop and implement CIPs, fulfill surveys and training, and assure customer compliance
• Visit customer and FUJIFILM sites with Local Account Managers when appropriate
• Support all businesses and one-stop-solution products on new and existing opportunities
• Develop and support sales plans and product positioning in key accounts
• Oversee Local Account Managers, monitor competitive activity, identify customer needs, and cultivate relationships at all organizational levels
• Support supply chain and fulfillment and work with operations and business teams on quality or technical issues
• Collaborate globally with Global Business Directors, Global Managing Directors, and Local Account Managers to develop account strategy
• Drive sales strategies and accurate, timely, coordinated sales volume and revenue forecasting
• Interface with business, technology, applications engineering, QA, and operations teams on internal projects
• Drive value through global CIP coordination and new product development
• Define priorities for new products and product enhancements based on customer needs
• Coordinate and/or deliver sales and technical presentations to key accounts
• Develop pricing recommendations and pricing and positioning strategies and gain approval for pricing changes
• Lead global customer communications and develop communication protocols
• Coordinate global technical and commercial projects using project management skills
• Develop and execute commercial business proposals and plans aligned with senior management objectives
• Prepare written monthly reports and present quarterly leadership updates

Requirements

• MBA or advanced technical degree
• Technical degree in Material Science, Chemical Engineering, or related field preferred
• 8+ years of semiconductor experience (materials preferred)
• 5 years of semiconductor sales experience
• Direct experience selling advanced semiconductor materials to semiconductor fabs/companies preferred
• Strategic thinking and long-term account planning
• Demonstrated ability to manage projects throughout the organization using project management, organization, and communication skills
• Track record qualifying materials in High Volume Manufacturing preferred
• Demonstrated customer-facing leadership with a proven track record of developing and nurturing customer relationships based on trust
• Familiarity with specialty chemical categories such as photoresists, wet chemicals, CMP slurry, or advanced materials
• Technical acumen and ability to translate customer needs into solutions
• Cross-functional leadership and influence without authority
• Global mindset with cultural awareness
• Results-driven with strong commercial instincts
• Extensive domestic and international travel required
• Ability to adapt to workplace challenges and manage responsibilities effectively
• Ability to communicate clearly and professionally with colleagues and customers
• Ability to analyze information and make logical, sound decisions
• Ability to understand and complete assigned tasks and solve problems effectively
• Ability to manage multiple priorities and maintain accuracy

Core Competencies

Demonstrates expertise in global sales strategy formulation and execution, with a strong focus on customer relationship management and project leadership in the semiconductor industry. Possesses technical acumen in advanced semiconductor materials and the ability to drive cross-functional collaboration to achieve business objectives.

Highest-signal resume keywords

• MBA or Advanced Technical Degree
• 8+ Years Semiconductor Experience
• 5 Years Semiconductor Sales Experience
• Project Management Skills
• Customer-Facing Leadership

Hard Skills

• Sales Strategy Development
• Account Planning
• Forecasting
• Pricing Strategy
• Technical Acumen
• Material Qualification
• Project Management
• Customer Relationship Management
• Data Analysis
• Problem Solving

Soft Skills

• Strategic Thinking
• Cross-Functional Leadership
• Communication Skills
• Results-Driven
• Adaptability

Industry Keywords

• Semiconductor
• Material Science
• Chemical Engineering
• Photoresists
• Wet Chemicals
• CMP Slurry
• High Volume Manufacturing
• Customer Satisfaction
• Global Mindset
• Cultural Awareness