Global 24x7 Service Desk Technician (Tier 1)

Trinzic; Dayton (OH); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

401K match

Medical, dental, vision

Job summary

KBR is hiring a Global Tier 1 Service Desk Technician to serve as the first point of contact for end users across a 24x7x365 environment. You will provide essential support for account administration, hardware, software, and access-related issues, ensuring incidents are managed per ITIL-aligned processes.

The role requires strong communication, customer focus, and the ability to collaborate across regions and time zones.

Qualifications

• High school diploma or GED required.
• US citizen required.
• Associate degree or equivalent technical training preferred.
• 0–2 years experience in a service desk or help desk.
• Experience using ServiceNow ITSM.

Responsibilities

• Provide first-contact technical support via phone, chat, and ticketing systems.
• Triage incidents and requests to meet SLAs.
• Diagnose Tier 1 issues using knowledge base and procedures.
• Support account management, password resets, and MFA administration.
• Document troubleshooting steps and customer communications.

Skills

Strong communication

Customer service

Windows

Microsoft 365

Active Directory

ServiceNow

Team collaboration

Education

High school diploma or GED

US Citizenship

Associate degree in IT or related field

Tools

ServiceNow

Microsoft Teams

Job description

KBR is hiring a Global Tier 1 Service Desk Technician to serve as the first point of contact for end users across a 24x7x365 environment. You will provide essential support for account administration, hardware, software, and access-related issues, ensuring incidents are managed per ITIL-aligned processes.

The role requires strong communication, customer focus, and the ability to collaborate across regions and time zones.