Global 24/7 IT Service Desk Tech (Tier 1)

Trinzic; Clearfield (UT); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K with company match

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

Flexible Spending Account

Disability Insurance

Paid Time Off

Flexible work schedule

Professional training and development

Job summary

KBR is seeking a Global Tier 1 Service Desk Technician to join a 24x7 IT service desk. The role supports accounts, hardware, software, and authentication issues across multiple regions.

You will use ServiceNow and ITIL processes, document steps, and ensure SLA compliance while delivering strong customer service. The ideal candidate is customer-focused, detail-oriented, and comfortable in a fast-paced support environment, with exposure to Microsoft 365, AD/Azure AD, and MFA management.

Qualifications

• High school diploma or GED required; associate degree preferred.
• US citizenship is a must.
• 0–2 years of service desk or similar experience.
• Experience with ServiceNow ITSM and Microsoft 365 preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide first-contact IT support for accounts, hardware, software, and MFA issues.
• Manage incidents and requests in ServiceNow per ITIL, with timely SLAs.
• Document troubleshooting steps and resolutions clearly for users.
• Assist with password resets and AD/Azure AD management.
• Collaborate with Tier 2/3 and other regions to resolve tickets.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Education

High school diploma or GED

Associate degree in IT or related field

US citizenship

Tools

ServiceNow ITSM

Microsoft 365

Windows OS

Active Directory

Azure AD

Job description

KBR is seeking a Global Tier 1 Service Desk Technician to join a 24x7 IT service desk. The role supports accounts, hardware, software, and authentication issues across multiple regions.

You will use ServiceNow and ITIL processes, document steps, and ensure SLA compliance while delivering strong customer service. The ideal candidate is customer-focused, detail-oriented, and comfortable in a fast-paced support environment, with exposure to Microsoft 365, AD/Azure AD, and MFA management.