Global 24/7 IT Service Desk Technician

KBR Careers; Orange Park (FL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K plan with company match

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Flexible spending account

Paid time off

Flexible work schedule

Job summary

KBR seeks a Global Tier 1 Service Desk Technician to be the first point of contact for end users across a 24x7 environment. You will handle account administration, authentication, and hardware/software issues, using ServiceNow and ITIL processes while delivering customer-focused support across regions and time zones.

The role requires strong communication, ticket documentation, and a willingness to work nights, weekends, and holidays as part of a rotating shift in a 24x7 operation. U.S.

Qualifications

• High school diploma or GED required; associate degree preferred.
• US citizen with ability to obtain necessary clearances.
• 0–2 years in a service desk or technical support role.
• Experience using ServiceNow ITSM or similar ticketing platform.
• Familiarity with Active Directory and MFA administration.

Responsibilities

• Provide first-contact IT support for account, hardware, software, and access issues.
• Create, update, and close incidents and requests per ITIL guidelines.
• Document troubleshooting steps and customer communications clearly.
• Manage ticket queues to meet SLAs and escalate when needed.
• Contribute to knowledge base and process improvements.

Skills

Customer Support

Technical Troubleshooting

ServiceNow ITSM

Active Directory

MFA Administration

Education

High school diploma or GED

Associate degree in IT/CS

Tools

Microsoft 365

Windows OS

Azure AD

ServiceNow

Job description

KBR seeks a Global Tier 1 Service Desk Technician to be the first point of contact for end users across a 24x7 environment. You will handle account administration, authentication, and hardware/software issues, using ServiceNow and ITIL processes while delivering customer-focused support across regions and time zones.

The role requires strong communication, ticket documentation, and a willingness to work nights, weekends, and holidays as part of a rotating shift in a 24x7 operation. U.S.