Global 24/7 Resilience Operations Director

MSD UK; Rahway (NJ); On-site; USD 210,000 - 331,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Annual bonus

Job summary

MSD UK is seeking an Executive Director to lead the 24/7 Resiliency Operations Center, serving as the global command hub for threat triage and information management. This role drives modernization of security operations through cutting-edge platforms enabling safe, seamless business operations worldwide.

You will oversee travel risk programs, initial crisis response, and the development of robust procedures for continuous coverage and rapid incident resolution, while collaborating with security

Qualifications

• Minimum 10 years in global security, crises, or senior leadership.
• Experience leading 24/7 GSOC or command center operations.
• Strong enterprise leadership and cross-functional collaboration.

Responsibilities

• Direct 24/7 Resiliency Center operations and incident triage.
• Identify and integrate key security tech to scale operations.
• Oversee global travel risk management programs for employees.
• Lead crisis escalation and coordinated response efforts.
• Administer employee assistance and emergency support programs.
• Develop/optimize procedures for continuous coverage and rapid resolution.
• Collaborate with global security leadership and partners.

Skills

BCM

BCP

Crisis Management

Incident Management

Enterprise Leadership

Decision Making

Information Management

Travel Risk Management

Team Leadership

Education

Bachelor's degree

Master's degree (preferred)

Tools

Mass Notification

Situational Awareness Platforms

Job description

MSD UK is seeking an Executive Director to lead the 24/7 Resiliency Operations Center, serving as the global command hub for threat triage and information management. This role drives modernization of security operations through cutting-edge platforms enabling safe, seamless business operations worldwide.

You will oversee travel risk programs, initial crisis response, and the development of robust procedures for continuous coverage and rapid incident resolution, while collaborating with security