Glasses Retail Specialist & Customer Advocate

Warby Parker; Arlington (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid sick leave

Paid holidays

401(k) plan

Parental leave

Stock Purchase Plan

Employee Assistance Program

Free eyewear

Job summary

Warby Parker is seeking a Sales Advisor to deliver exceptional in-store service and drive customers to a memorable glasses-shopping experience. You will represent the brand, share its philosophy, and provide expert guidance on product and style to every guest.

The role emphasizes proactive problem-solving, teamwork, and enthusiasm for fashion and technology. Compliance with local requirements is noted, with benefits highlighted for full-time and part-time roles.

Qualifications

• Experience in customer-facing role or service-minded environment.
• Strong product knowledge and ability to convey it to customers.
• Clear, proactive communication and friendly demeanor.
• Team-oriented with willingness to support colleagues.
• Organized, detail-oriented and self-motivated.

Responsibilities

• Communicate Warby Parker's values and brand philosophy on the sales floor
• Delight customers through excellent service
• Demonstrate product knowledge and offer style advice
• Dream up ways to reinvent retail and glasses-shopping experience
• Anticipate needs of team and customers and assist as needed
• Foster an inclusive culture by treating customers and colleagues with respect

Skills

Customer service

Product knowledge

Communication

Teamwork

Adaptability

Job description

Warby Parker is seeking a Sales Advisor to deliver exceptional in-store service and drive customers to a memorable glasses-shopping experience. You will represent the brand, share its philosophy, and provide expert guidance on product and style to every guest.

The role emphasizes proactive problem-solving, teamwork, and enthusiasm for fashion and technology. Compliance with local requirements is noted, with benefits highlighted for full-time and part-time roles.