Glass Operations Leader: Drive Service Excellence & Growth

RadNet, Inc.; Cincinnati (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Chips Autoglass is seeking an experienced Glass Operations Manager to lead day-to-day operations across multiple locations in the Cincinnati market. You will drive sales, uphold quality standards, and foster a strong culture focused on customer satisfaction.

In this role you will oversee a diverse team of managers, supervisors, and technicians, ensure efficient scheduling and routing, and build relationships with insurers to expand market presence.

Qualifications

• Associates Degree or comparable experience preferred.
• Minimum 3 to 5 years of previous management experience in Mobile Glass Services.
• Strong retail sales experience, with a demonstrated ability to drive revenue and meet or exceed sales targets.
• Valid In state motor vehicle license.

Responsibilities

• Oversees day-to-day operations in the assigned market, focusing on fostering a positive culture, delivering exceptional customer service, and maintaining high-quality standards that drive sales and profitability.
• Consistently meets or exceeds established sales and profit goals, ensuring the market’s financial success.
• Ensures the team consistently provides a "wow" experience to customers, enhancing customer satisfaction and loyalty.
• Oversees the quality of installations, collaborates with existing accounts to ensure high standards in service and quality, and builds new relationships with insurance agents to expand into new markets.
• Recruits, coaches, trains, and manages the team, ensuring they meet performance targets and KPIs.
• Partners with Store Managers, supervisors, and glass technicians to remove obstacles and implement best practices.
• Establishes clear deliverables and monitors progress, creating a compelling vision that aligns with the company's culture and enhances employee satisfaction.
• Develops and manages product line strategies from concept through commercialization, including life-cycle management.
• Oversees inventory management, ensures timely completion of work orders, and optimizes vehicle loading and routing for peak efficiency.
• Builds and maintains a cohesive team effort that aligns with the company's goals, fostering collaboration and collective success.
• Manages daily scheduling, assigns work orders, and optimizes mobile job routing to maximize efficiency and customer satisfaction.
• Assists with and performs duties of absent employees when necessary to ensure seamless operations.
• Inspects glass installations per AGRSS standards, protects company assets, and ensures adherence to state, local, and federal laws.

Skills

Team leadership

Operations management

Customer service

Sales influence

Quality standards

Education

Associates Degree

Comparable experience

Job description

Chips Autoglass is seeking an experienced Glass Operations Manager to lead day-to-day operations across multiple locations in the Cincinnati market. You will drive sales, uphold quality standards, and foster a strong culture focused on customer satisfaction.

In this role you will oversee a diverse team of managers, supervisors, and technicians, ensure efficient scheduling and routing, and build relationships with insurers to expand market presence.