GIS Technical Support Engineer — Esri & Cloud

Schneider Electric Corp; Fort Collins (CO); On-site; USD 86,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision benefits

Paid time off

Job summary

Schneider Electric in Fort Collins, CO is seeking a Technical Support Engineer for our GIS software solution. You will diagnose and troubleshoot issues, read code, and collaborate with clients and internal teams to resolve complex defects.

The role emphasizes research, proactive communication, and knowledge sharing. Prior GIS experience, Esri software, and Azure cloud familiarity are valued, along with a BS in CS or CIS or equivalent experience.

Qualifications

• Bachelor of Science degree in CS or CIS preferred; relevant experience may substitute.
• Familiar with coding concepts and reading code.
• Strong analytical and problem-solving abilities.
• Excellent communication and professional demeanor.

Responsibilities

• Provide technical assistance with Schneider GIS software for internal and external clients.
• Troubleshoot software issues with SMEs and log bugs with development.
• Submit client requests to the development team and maintain knowledge bases.
• Proactively communicate with clients, account managers, and project managers.
• Monitor the support forum and website; assist in maintenance.

Skills

Coding principles understanding

Reading and understanding code

Analytical skills

Problem-solving

Communication skills

Team player

People-oriented

Education

Bachelor of Science in CS or CIS

Relevant experience in lieu of degree

Tools

Esri GIS

Azure Cloud

Job description

Schneider Electric in Fort Collins, CO is seeking a Technical Support Engineer for our GIS software solution. You will diagnose and troubleshoot issues, read code, and collaborate with clients and internal teams to resolve complex defects.

The role emphasizes research, proactive communication, and knowledge sharing. Prior GIS experience, Esri software, and Azure cloud familiarity are valued, along with a BS in CS or CIS or equivalent experience.