GIS Technical Support Engineer – Code & Cloud

Schneider Electric Corp

Fort Collins (CO)

On-site

USD 86,000 - 130,000

Full time

6 days ago

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Benefits offered by this job

Medical benefits

Dental & vision insurance

Paid time off

Flexible work arrangements

Job summary

Schneider Electric is seeking a Technical Support Engineer in Fort Collins, CO to support their GIS software solution. You will investigate complex issues, read code, and collaborate with a small team to resolve software problems for clients in a critical utility environment.

The role requires a CS/CIS background, strong analytical and problem-solving skills, and familiarity with GIS (Esri). Cloud and on-premise infrastructure experience are a plus, with a competitive total rewards package and

Qualifications

Bachelor of Science in CS or CIS preferred; relevant experience considered in lieu of a degree.
Strong analytical, problem solving and researching skills.
Comfortable reading and understanding code.
Experience with GIS software, Esri-based solutions.
Experience supporting cloud environments (Azure) and on-premises infra is a plus.

Responsibilities

Provide technical assistance with supported software for internal and external clients.
Troubleshoot possible software bugs with subject matter experts and log bugs with development team.
Report client functionality requests to the development team.
Maintain knowledge base of resolutions and known issues.
Provide proactive communication with clients, account managers, and project managers.
Assist in monitoring the Technical Support forum and website.
Other responsibilities as assigned.