Technical Support Engineer - GIS

Schneider Electric; Fort Collins (CO); On-site; USD 86,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision insurance

Paid time off

Flexible work arrangements

Job summary

Schneider Electric is seeking a Technical Support Engineer in Fort Collins, CO to support their GIS software solution. You will investigate complex issues, read code, and collaborate with a small team to resolve software problems for clients in a critical utility environment.

The role requires a CS/CIS background, strong analytical and problem-solving skills, and familiarity with GIS (Esri). Cloud and on-premise infrastructure experience are a plus, with a competitive total rewards package and

Qualifications

• Bachelor of Science in CS or CIS preferred; relevant experience considered in lieu of a degree.
• Strong analytical, problem solving and researching skills.
• Comfortable reading and understanding code.
• Experience with GIS software, Esri-based solutions.
• Experience supporting cloud environments (Azure) and on-premises infra is a plus.

Responsibilities

• Provide technical assistance with supported software for internal and external clients.
• Troubleshoot possible software bugs with subject matter experts and log bugs with development team.
• Report client functionality requests to the development team.
• Maintain knowledge base of resolutions and known issues.
• Provide proactive communication with clients, account managers, and project managers.
• Assist in monitoring the Technical Support forum and website.
• Other responsibilities as assigned.

Skills

Analytical skills

Problem solving

Researching skills

Code reading

Independent

Education

Bachelor of Science in CS or CIS

Tools

Esri GIS

Microsoft Azure

Job description

Schneider Electric is seeking a Technical Support Engineer in Fort Collins, CO to support their GIS software solution. Technical Support Engineers conduct in-depth research, use tools to dig deep into complex issues, and enjoy looking at code to aid in their troubleshooting. Please read full job description below.

Company Overview

Schneider Electric delivers Information Technology for a sustainable and secure world.

Schneider Electric delivers sustainable smart electric grid solutions – offering proven, real-time information management tools and practical utility experience. Its complete Smart Grid Solution suite is built on a single data model available across the enterprise for optimized decision making.

This integrated, scalable solution will let utilities efficiently plan, design, operate and evolve a reliable and efficient smart electric grid for the benefit of customers and the environment, today and tomorrow. At the source of Schneider Electric’s success are its people.

Job Description

Technical Support Engineers at Schneider Electric are highly capable technical professionals. We are looking for individuals who like to research, use tools to dig deep into complex issues, and enjoy looking at code to aid in their troubleshooting. Support Engineers work independently and as members of a small team to resolve technical software issues for clients. Support team members serve as one of the main contacts to a client base that is knowledgeable, technical, and often in operation-critical functions at utility companies. Support Engineers play a significant role in creating and maintaining the client relationship that is valuable to our organization. Technical issues we address range across database configuration, software defects, and user education.

Duties and Responsibilities

• Provide technical assistance with supported software for internal and external clients.
• Troubleshoot possible software bugs with subject matter experts and log software bugs with our development team.
• Report client functionality requests or software change requests to development team.
• Maintain knowledge base of resolution paths and known issues accessible both internally and externally.
• Provide proactive communication with clients, account managers, and project managers.
• Assist in monitoring the Technical Support forum and website.
• Other responsibilities as assigned.

Position Requirements

• Bachelor of Science degree in CS or CIS preferred. Relevant job experience will also be considered in lieu of a degree.
• Understanding of coding principles, comfortable reading and understanding code.
• Ability to work in a dynamic fast-paced environment.
• Must possess excellent analytical, problem solving, and researching skills.
• High level of professionalism in oral and written communication skills.
• Be independent, self-motivated, team player and have a people-oriented personality.
• Must demonstrate the ability to interact with peers, management, and other departments in a professional manner.
• Experience with GIS software, especially Esri based solutions.
• Experience in supporting cloud environments, particularly Microsoft Azure, as well as on-premises infrastructure a plus.
• Expertise in using applications and tools for supporting and troubleshooting network performance and infrastructure issues a plus.
• Prior experience writing code a plus.

What's in it for me?

• Meaningful work where your technical expertise directly impacts customer success
• Growth opportunities in a specialized technical field with continuous learning
• Supportive team environment that encourages innovation and collaboration
• Exposure to advanced technologies and challenging problem-solving scenarios

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here