GIS Analyst

Global Pharma Tek; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

JobRx, Inc. is looking for a GIS Analyst in Atlanta, GA for a 10-month project. You'll provide first-line technical support, ensuring users effectively utilize ArcGIS Desktop and related applications. Responsibilities include troubleshooting issues, instructing users, and coordinating with IT staff.

The successful candidate will assist in GIS upgrades, provide on-call support, and help develop documentation. Strong problem-solving skills and experience with ArcGIS are essential for this role.

Qualifications

• Experience in ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1).
• Excellent communication and customer service skills.
• Ability to troubleshoot technical issues effectively.

Responsibilities

• Act as the first line of GIS technical support.
• Validate operations of GIS applications and desktop environments.
• Instruct customers on using Esri ArcGIS solutions.

Skills

ArcGIS Desktop

Customer service

Technical support

GIS application knowledge

Tools

Esri Web/Experience Builder

ArcGIS Online

Field Maps

Job description

Job Title: GIS Analyst

Location: Atlanta, GA

Duration: 10 Months

Job Description: Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS. Requests relate to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g., Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g., ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles. Will develop GIS User Group and conduct training programs to support GDOT GIS User Group. Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. The candidate will follow guidance in providing ticket resolutions. The Enterprise GIS team is composed of 2 ArcGIS developers, 2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits. GDOT GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.

Responsibilities

• Acts as 1st line/tier of GIS technical support.
• Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications.
• Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison.
• Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed.
• Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS.
• Assists team with GIS upgrades, projects, and provides on-call support as needed.
• Develops, updates, or maintains system/technical documentation as needed.