IT Support Specialist 1 (Remote)

Nanosoft Consulting Talent Page; Atlanta (GA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Reimbursement for authorized travel expenses

12 paid holidays

Job summary

A consulting company seeks an IT Support Specialist to provide technical support for Esri ArcGIS users. Responsibilities include troubleshooting issues, ensuring the smooth operation of GIS applications, and providing user guidance. The role offers the opportunity to develop training programs and work collaboratively with IT teams. Ideal candidates should possess strong customer service skills and experience with ArcGIS. Position may have contract extension possibilities based on performance.

Qualifications

• Proven experience in providing technical support for Esri ArcGIS applications.
• Strong customer service orientation with the ability to troubleshoot and resolve issues.
• Excellent communication skills for instructing and guiding users.

Responsibilities

• First line support for GIS technical issues.
• Validate operation of virtual Desktop and Pro environments.
• Provide ongoing excellent customer service to users.
• Escalate and coordinate technical issues with IT staff.
• Instruct users on Esri ArcGIS solutions.
• Develop, update, or maintain system/technical documentation as needed.
• Support special projects and on-call duties.
• Develop User Group resources and training materials.

Skills

Esri ArcGIS support

Technical troubleshooting

Customer service

Documentation skills

Communication

Esri ArcGIS

Tools

Esri ArcGIS

Job description

About the job IT Support Specialist 1 (Remote)

Nanosoft Consulting desires an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support GDOT GIS User Group.

Responsibilities

• Acts as 1st line/tier of GIS technical support for GDOT
• Validates operation of virtual Desktop and Pro environments and enterprise GIS applications
• Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
• Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
• Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
• Develops, updates, or maintains system/technical documentation as needed
• Performs a variety of special projects and assignments and provides on-call support as needed
• Develops User Group, resources, and assists in training material creation

Work Terms and Conditions

• Candidate will be working with the Office of IT Applications. Candidates will work with supporting IT team members (database, network, server, etc.) and interacting with business units. The candidate will follow internal standards and accept best practices for developed solutions.
• The position end date is set for the end of the fiscal year. Nanosoft Consulting may exercise the option to renew contracts in one-year increments. Several successful consultants have continued working for several years with contract extensions. However, Nanosoft Consulting is under no obligation to extend contracts and may terminate employment at any time.
• Local consultants are not expected to travel. However, in the event it is needed, Nanosoft Consulting will reimburse authorized travel expenses, lodging, and meals. Nanosoft Consulting will reimburse authorized travel use of personal vehicle use.
• The Department has 12 holidays, and consultants are not allowed to work nor make up any time for those holiday weeks without management's approval. Consultants are not to take extended leave during their first year of service (e.g. 2 weeks or greater).
• Consultant must have a cell phone which can be used for business calls.