Giftware Merchandising Lead

M&D Supply, Inc.; Lumberton, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

M&D Supply, Inc. is seeking a Branch Store Giftware Lead to drive the giftware section through product selection, merchandising, and exceptional customer service. The role focuses on differentiating our store with unique giftware offerings and maintaining an engaging departmental theme.

You will greet and assist customers, handle special orders, supervise housekeeping, and collaborate with the Giftware Buyer. On-site presence is required as part of standard company policy and teamwork.

Qualifications

• Basic computer and math knowledge is required.
• Must be 18 years old or older.
• Customer service experience is preferred.

Responsibilities

• Greet customers, advise customers, demonstrate products.
• Answer calls using the company phone script.
• Answer radio calls promptly and professionally.
• Special order non-stock items in accordance with policy and procedures.
• Complete housekeeping, back stocking, and task work assignments.
• Provide on-the-job training as deemed necessary by management.
• Attend store meetings.
• Recognize and meet the needs of the store’s customers pertaining to giftware.
• Work with the Giftware Buyer to relay needs and suggestions.
• Perform competitive shops among local stores carrying similar merchandise 2-3 times per year.
• Attend merchandise market at least once per year.
• Develop and maintain a welcoming merchandising theme of the department.
• Ensure all pricing tasks are completed in a timely manner: tagging merchandise, create SKUs as needed, proper PO check in procedures.
• Perform inventory as needed.
• Recognize merchandise movements and adjust pricing to maintain inventory levels and fresh appearances.
• Assist in other areas of the store as needed.

Skills

Basic computer and math knowledge

Must be 18 years old or older

Job description

M&D Supply, Inc. is seeking a Branch Store Giftware Lead to drive the giftware section through product selection, merchandising, and exceptional customer service. The role focuses on differentiating our store with unique giftware offerings and maintaining an engaging departmental theme.

You will greet and assist customers, handle special orders, supervise housekeeping, and collaborate with the Giftware Buyer. On-site presence is required as part of standard company policy and teamwork.