Giftware Lead

M&D Supply, Inc.; Lumberton, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

M&D Supply, Inc. is seeking a Branch Store Giftware Lead to drive the giftware section through product selection, merchandising, and exceptional customer service. The role focuses on differentiating our store with unique giftware offerings and maintaining an engaging departmental theme.

You will greet and assist customers, handle special orders, supervise housekeeping, and collaborate with the Giftware Buyer. On-site presence is required as part of standard company policy and teamwork.

Qualifications

• Basic computer and math knowledge is required.
• Must be 18 years old or older.
• Customer service experience is preferred.

Responsibilities

• Greet customers, advise customers, demonstrate products.
• Answer calls using the company phone script.
• Answer radio calls promptly and professionally.
• Special order non-stock items in accordance with policy and procedures.
• Complete housekeeping, back stocking, and task work assignments.
• Provide on-the-job training as deemed necessary by management.
• Attend store meetings.
• Recognize and meet the needs of the store’s customers pertaining to giftware.
• Work with the Giftware Buyer to relay needs and suggestions.
• Perform competitive shops among local stores carrying similar merchandise 2-3 times per year.
• Attend merchandise market at least once per year.
• Develop and maintain a welcoming merchandising theme of the department.
• Ensure all pricing tasks are completed in a timely manner: tagging merchandise, create SKUs as needed, proper PO check in procedures.
• Perform inventory as needed.
• Recognize merchandise movements and adjust pricing to maintain inventory levels and fresh appearances.
• Assist in other areas of the store as needed.

Skills

Basic computer and math knowledge

Must be 18 years old or older

Job description

Branch Store Giftware Lead

Position purpose:

The Giftware Lead is crucial to the success of the giftware section: buying products that differentiates us from our competition, merchandising the products to ensure maximum sales, and providing helpful, knowledgeable customer service to keep them coming back.

Responsibilities/Duties/Functions/Tasks

• Greet customers, advise customers, demonstrate products
• Answer calls using the company phone script.
• Answer radio calls promptly and professionally.
• Special order non-stock out of stock items in accordance with prevailing policy and procedures.
• Complete all housekeeping, back stocking, and task work assignments.
• Provide on-the-job training as deemed necessary by management.
• Attend store meetings.
• Recognize and meet the needs and wants of the store’s customers pertaining to giftware.
• Work closely with the Giftware Buyer in relaying needs and/or suggestions to further their store and other stores with giftware departments.
• Perform competitive shops among local stores carrying similar merchandise 2-3 times per year.
• Attend merchandise market at least once per year.
• Develop and maintain a welcoming merchandising theme of the department.
• Ensure all pricing tasks are completed in a timely manner: tagging merchandise, create skus as needed, proper PO check in procedures.
• Perform inventory as needed.
• Recognize merchandise movements and reduce pricing as necessary to maintain proper inventory levels and fresh merchandise appearances.
• Assist in other areas of the store as needed.
• "On site" attendance must fall within the company standards as outlined in the handbook.
• Any other tasks required as determined by management

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Work every day according to the company mission and core values.
• Perform quality work within deadlines without direct supervision.
• Develop and maintain a positive working relationship with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Complete assigned training.

Requirements

Minimum Qualifications

• Basic computer and math knowledge
• Must be 18 years old or older

Work Requirements

Physical activity includes: Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion.

Physical requirements

Must be able to exert up to 50 pounds of force occasional, and/or up to 20 pounds of force constantly to move objects. Must be able lift at least 40 lbs without assistance, repeatedly from the ground to waist level.

Visual acuity requirements

Giftware Leads are required to have the visual acuity to perform an activity such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes.

Required Equipment operations

Giftware Leads must be able to operate computers, various software and internet-based programs, open office, and RF gun, POS system and cash register. Must be able climb up and down ladders using 3 points of contact.

Behavioral Competencies

Customer Orientation

Cheerfully meets or exceeds customer expectations - both internal and external. Conveys an attitude of genuine service. Sees customer perspective. Maintains communication to address customer expectations, needs and concerns.

Integrity

Maintains a high standard of ethical conduct. Takes responsibility for mistakes, does not blame others. Keeps commitments, treats others with respect.

Teamwork

Recognizes group goals and supports them. Accepts different points of view. Shows respect for team members, builds relationships.